Credit and Collection Specialist - Patient Accounts

The Elevance Health Companies, Inc.; Florida; Hybrid; USD 36,000 - 54,000; Full time

Job summary

Elevance Health in Lake Mary, FL is seeking a Credit and Collection Specialist - Patient Accounts to support revenue recovery. You will follow guidelines to collect past due insurance premiums and health insurance claims, research debt validity, generate demand letters, and prepare management reports.

You’ll work 1–2 days in the office weekly to foster collaboration and balance. The role requires a HS diploma and at least 1 year of commercial debt collection experience, with strong communication

Qualifications

• Requires high school diploma or equivalent.
• Minimum of 1 year of prior commercial debt collection experience.

Responsibilities

• Follow established guidelines to collect past due insurance premiums and/or past due health insurance claims.
• Research validity of past due and/or disputed debt.
• Generate demand letters.
• Prepare reports reflecting status of credit and collection activities for management review.
• Follow up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
• Review assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
• Conduct inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
• Process credit/debit payments, post transactions as required, and document all collection activity clearly in the account notes.
• Demonstrate understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
• Communicate respectfully and clearly with patients, including those who are upset or confused.

Education

High School Diploma or equivalent

Job description

Job Details

Anticipated End Date: 2026-10-15 Position Title: Credit and Collection Specialist - Patient Accounts

Job Description: Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. This position must be able to go into our office in Lake Mary's office 3200 Lake Emma Road 1-2 days a week.

How you'll make a difference

• Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims.
• Researches validity of past due and/or disputed debt.
• Generates demand letters.
• Prepares reports reflecting status of credit and collection activities for management review.
• Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
• Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
• Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
• Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.
• Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
• Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused.

Minimum Requirements

• Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.

Job Level

Non-Management Non-Exempt Workshift: Job Family: AFA > Financial Operations

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health.

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words the job is posted until 3/13, not through 3/13.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Please visit the Contract Worker Community Page.

Elevance Health is an equal opportunity Employer/Disability/Veterans.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.