Patient Accounts & Billing Specialist II

Mercy; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a Customer Service Specialist to manage patient accounts, billing, and collections within our Mercy Memorial Health Center system in Springfield. You will work closely with patients and staff to ensure accurate billing and resolve discrepancies in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and attentive customer service, with opportunities for growth in a dedicated healthcare environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• Ability to handle confidential information.
• Experience in medical business office preferred.
• Strong communication skills.

Responsibilities

• Process patient accounts, billing, and collections.
• Handle all patient accounting tasks per policies.
• Maintain confidentiality according to policy.
• Interact with patients and staff to resolve issues.

Skills

Oral and written communication

Telephone techniques

Attention to detail

Data entry (CRT/10-key)

Education

High school diploma

Some college preferred

Tools

CRT

Typewriter

10-key typing

Job description

Mercy is seeking a Customer Service Specialist to manage patient accounts, billing, and collections within our Mercy Memorial Health Center system in Springfield. You will work closely with patients and staff to ensure accurate billing and resolve discrepancies in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and attentive customer service, with opportunities for growth in a dedicated healthcare environment.