Customer Service Specialist II (Non-Exempt) Heart Hospital

Mercy; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a Customer Service Specialist to manage patient accounts, billing, and collections within our Mercy Memorial Health Center system in Springfield. You will work closely with patients and staff to ensure accurate billing and resolve discrepancies in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and attentive customer service, with opportunities for growth in a dedicated healthcare environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• Ability to handle confidential information.
• Experience in medical business office preferred.
• Strong communication skills.

Responsibilities

• Process patient accounts, billing, and collections.
• Handle all patient accounting tasks per policies.
• Maintain confidentiality according to policy.
• Interact with patients and staff to resolve issues.

Skills

Oral and written communication

Telephone techniques

Attention to detail

Data entry (CRT/10-key)

Education

High school diploma

Some college preferred

Tools

CRT

Typewriter

10-key typing

Job description

Overview

Responsible for processing patient accounts, billing, collection and all other patient accounting functions in accordance with the department and institutional policies and procedures. Supervises no employees. Makes independent decisions as to the management of accounts.. Extensive contact with the public and employees. Handles confidential information. Performs all work in accordance to the mission, vision and values of Mercy Memorial Health Center.

Position Details

Qualifications Education: Training necessary to acquire high school degree plus specific skills. Good investigative skills and telephone techniques. Must have ability to use CRT, typewriter and 10 key. Must have good oral and written communication skills. Previous business office experience preferred. Licensure: Experience: Certifications: Other: Preferred Education: Prefer some college education. Previous medical business office experience preferred. Preferred Licensure: Preferred Experience: Preferred Certifications: Preferred Other:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Customer Service Specialist

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