Patient Accounts & Billing Specialist

Orthopedic Institute; Tea (SD); On-site; USD 32,000 - 45,000; Full time

Job summary

Orthopedic Institute is seeking a Patient Accounts Representative who enjoys helping patients over the phone and guiding them through the billing process. You’ll explain account details, address questions, and resolve billing concerns with patience and empathy.

In this role you will communicate with insurance companies, follow up on claims, maintain accurate records, and support account-resolution activities while delivering compassionate, professional service to patients.

Qualifications

• Experience or background in medical billing, coding, denials and appeals, or general billing.
• Strong phone communication with a professional, compassionate approach.

Responsibilities

• Communicate with patients to explain account details and billing steps.
• Answer account questions, resolve billing concerns, and document conversations.
• Follow up on claims with insurance companies and support account-resolution activities.

Skills

Customer service

Phone support

Billing basics

Data entry

Job description

Orthopedic Institute is seeking a Patient Accounts Representative who enjoys helping patients over the phone and guiding them through the billing process. You’ll explain account details, address questions, and resolve billing concerns with patience and empathy.

In this role you will communicate with insurance companies, follow up on claims, maintain accurate records, and support account-resolution activities while delivering compassionate, professional service to patients.