Medical Secretary

Orthopedic Institute; Tea (SD); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Orthopedic Institute is seeking a Patient Accounts Representative who enjoys helping patients over the phone and guiding them through the billing process. You’ll explain account details, address questions, and resolve billing concerns with patience and empathy.

In this role you will communicate with insurance companies, follow up on claims, maintain accurate records, and support account-resolution activities while delivering compassionate, professional service to patients.

Qualifikationen

• Experience or background in medical billing, coding, denials and appeals, or general billing.
• Strong phone communication with a professional, compassionate approach.

Aufgaben

• Communicate with patients to explain account details and billing steps.
• Answer account questions, resolve billing concerns, and document conversations.
• Follow up on claims with insurance companies and support account-resolution activities.

Kenntnisse

Customer service

Phone support

Billing basics

Data entry

Jobbeschreibung

Help Patients. Patient Accounts Representative

Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence. Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy.

Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities.

Maintain accurate account records, document conversations, and manage follow-up tasks.

A background in medical billing, coding, denials and appeals, or other general billing functions is desired.

A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.