Patient Billing & Collections Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Patient Collections Specialist to act as the primary contact for patients, handling inquiries, payments and disputes in a fast-paced clinic network.

You will explain copays, coinsurance, and deductibles, document actions in our billing system, and coordinate with collections when needed. Orthopedic billing experience is preferred, and a strong customer-first approach is essential.

Qualifications

• Minimum 2–3 years in a medical office, billing, or high-volume medical call center.
• Orthopedic experience strongly preferred.
• Experience handling high call volumes (50+ calls/day) with patients.
• Excellent active listening, de-escalation and negotiation abilities.
• Detail-oriented with independent prioritization and data entry accuracy.
• Solid understanding of EOBs, copays, coinsurance and deductibles; recognizes denial codes.

Responsibilities

• Serve as primary contact for patients and staff in high-volume clinics.
• Explain billing inquiries, negotiate payment arrangements, and resolve disputes.
• Process patient payments and pre-payments accurately.
• Document calls in the billing system per data-entry standards.
• Coordinate with collections agency for delinquent accounts.
• Assist with claim follow-ups, referrals, authorizations and insurance info.
• Verify eligibility and benefits with insurance companies as needed.

Skills

Medical office experience

High call volume

Active listening

Negotiation skills

Attention to detail

EOBs knowledge

Microsoft Office

Tools

Athena billing system

Microsoft Office

Job description

Michigan Orthopaedic Surgeons is seeking a Patient Collections Specialist to act as the primary contact for patients, handling inquiries, payments and disputes in a fast-paced clinic network.

You will explain copays, coinsurance, and deductibles, document actions in our billing system, and coordinate with collections when needed. Orthopedic billing experience is preferred, and a strong customer-first approach is essential.