Patient Accounts & Billing Specialist

VieMed; Lafayette (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultipro in Lafayette, LA, is seeking a Billing Office specialist to manage patient accounts, answer inquiries, and collect payments. The role requires familiarity with medical insurance types and billing procedures, plus strong accuracy and communication skills.

You will work within a team to ensure timely statements and adjustments while handling hardship requests as needed. Ideal candidates have at least 2 years of customer service experience in a medical office, strong Microsoft Office

Qualifications

• Knowledge of medical insurance coverage and CPT/ICD-10 codes.
• Familiar with HIPAA and billing regulations.
• Experience with patient billing systems.
• Able to answer questions, collect payments and establish payment plans.

Responsibilities

• Answer inbound phone calls and emails to Billing Office.
• Address questions about patient accounts, collect payments and set up payment plans.
• Escalate unresolved patient complaints to supervisor/manager.
• Review and adjust accounts, generate statements, process payments and refunds.
• Review requests for financial hardship and obtain required documentation.
• Maintain effective communication with patients and internal teams.
• Report concerns to Revenue Cycle Manager and Supervisor.

Skills

Customer service

Medical billing

Attention to detail

Communication skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Ultipro in Lafayette, LA, is seeking a Billing Office specialist to manage patient accounts, answer inquiries, and collect payments. The role requires familiarity with medical insurance types and billing procedures, plus strong accuracy and communication skills.

You will work within a team to ensure timely statements and adjustments while handling hardship requests as needed. Ideal candidates have at least 2 years of customer service experience in a medical office, strong Microsoft Office