Patient Billing Specialist — Growth & Benefits

Staffmark Group; Lafayette (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401(k)

Job summary

Staffmark Group in Lafayette, LA is hiring a Patient Account Representative to handle inbound calls and patient inquiries in the Billing Office; you will review statements, explain coverage, process payments, and establish payment plans.

The role requires a High School Diploma or equivalent, knowledge of medical insurance types, CPT/ICD-10 codes, HIPAA, and billing regulations, plus strong customer service and Microsoft Office skills; candidates with 2+ years of experience and attention to

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical insurance types (Commercial, Medicare, Medicaid).
• Working knowledge of CPT/ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, and billing/insurance regulations.
• Ability to learn and maintain knowledge of the patient database and billing systems.

Responsibilities

• Answer inbound calls and emails for the Billing Office and respond to patient account inquiries.
• Review and explain patient billing statements, insurance coverage, and account details.
• Process payments, refunds, account adjustments, and generate statements.
• Establish payment plans and collect outstanding balances.
• Review and process financial hardship applications, including verifying required income documentation.
• Escalate unresolved complaints to the Supervisor, Manager, or Revenue Cycle leadership as appropriate.
• Maintain accurate documentation within the patient billing system.
• Communicate effectively with patients, families, and internal teams to resolve account concerns.
• Complete additional projects and duties as assigned.

Skills

Medical billing knowledge

Customer service

Microsoft Office proficiency

Attention to detail

Communication skills

Ability to learn billing systems

Medical terminology

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Staffmark Group in Lafayette, LA is hiring a Patient Account Representative to handle inbound calls and patient inquiries in the Billing Office; you will review statements, explain coverage, process payments, and establish payment plans.

The role requires a High School Diploma or equivalent, knowledge of medical insurance types, CPT/ICD-10 codes, HIPAA, and billing regulations, plus strong customer service and Microsoft Office skills; candidates with 2+ years of experience and attention to