Patient Accounting Team Lead - Customer Service Ops

Riverside Health; United States; On-site; USD 27,000 - 35,000; Full time

Job summary

Riverside Health in Newport News, Virginia, is seeking a Patient Accounting Customer Service lead to oversee daily operations and team workflows. The role includes education, coaching, and back-up support for the team to ensure smooth service delivery.

The position emphasizes resolving escalated customer issues, researching problems, maintaining productivity, and upholding high customer satisfaction with a positive, helpful tone.

Qualifications

• Requires High School Diploma or GED; bachelor’s degree preferred.
• 3-4 years Revenue Cycle and Customer Service experience.
• Strong problem solving, high attention to detail, and learning aptitude.

Responsibilities

• Coordinates staff education and communication with managers and team members.
• Identifies system and workflow improvements to boost efficiency and reduce calls.
• Monitors call tracking software and addresses team concerns.
• Resolves escalated customer issues and conducts thorough issue research.
• Ensures productivity and quality goals are met and maintained.
• Provides back-up coverage and coaching as needed.

Skills

Problem solving

Attention to detail

Learning aptitude

Education

High School Diploma or GED

Bachelor's degree in Accounting/Finance/Business Administration or related field

Job description

Riverside Health in Newport News, Virginia, is seeking a Patient Accounting Customer Service lead to oversee daily operations and team workflows. The role includes education, coaching, and back-up support for the team to ensure smooth service delivery.

The position emphasizes resolving escalated customer issues, researching problems, maintaining productivity, and upholding high customer satisfaction with a positive, helpful tone.