Patient Account Supervisor - Special Self Pay Team

Guidehouse; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Disability Insurance

Tuition Reimbursement

Job summary

Guidehouse in Birmingham, AL seeks a Patient Account Supervisor to lead the Special Self-Pay Team within the revenue cycle. The role oversees mail processing, patient account support, billing inquiries, and document management, ensuring compliance and high service standards.

The role requires 5+ years in patient relations/billing, leadership experience, and strong communication skills. Onsite work Mon-Fri; live within 90 miles of Birmingham.

Qualifications

• Bachelor's degree or 5+ years of relevant healthcare revenue cycle experience.
• Experience supervising a team in patient accounts, medical billing, or related area.
• Familiarity with EPIC or similar patient accounting systems is a plus.

Responsibilities

• Supervise and coach staff responsible for mail processing and patient account services.
• Monitor workflows to ensure timely processing, billing inquiries, and account resolution.
• Establish priorities and adjust staffing to meet demands; provide performance feedback.

Skills

Leadership

Staff coaching

Billing support

Customer service

Regulatory compliance

Education

Bachelor's Degree

High School Diploma/GED

Tools

EPIC

Billing software

Job description

Job Family:

Customer Service General

Travel Required:

Up to 10%

Clearance Required:

None

This role is 100% onsite - Monday through Friday. Candidates must live within 90 miles of the office in Birmingham, Alabama.

What You Will Do:

The Patient Account Supervisor -Special Self-Pay Team is responsible for overseeing the daily operations of mail processing and patient account support functions within the revenue cycle department. This position leads a team responsible for incoming mail distribution, patient billing inquiries, account resolution, document management, and customer service activities. The Supervisor ensures operational efficiency, regulatory compliance, quality standards, and exceptional service to patients while supporting hospital and managed services operations.

• Supervise, coach, and support staff responsible for mail processing, patient account services, and related administrative functions.
• Monitor daily workflows to ensure timely receipt, processing, distribution, and resolution of mail and patient account activities.
• Establish work priorities, assign responsibilities, and adjust staffing resources to meet operational demands.
• Develop and implement process improvements to increase efficiency, quality, and customer satisfaction.
• Monitor departmental productivity and performance metrics and provide regular feedback to team members.
• Oversee patient account support activities, including billing inquiries, account investigations, payment arrangements, and account maintenance
• Serve as an escalation resource for complex patient concerns, account disputes, and service recovery situations
• Provide monthly staff performance reviews
• Build and manage staff performance improvement plans.
• Provide at-the-elbow support to all Special Self-Pay team members

What You Will Need:

• Bachelor’s Degree OR High School Diploma/GED AND 5+ Years of relevant experience in Patient Relations, Patient Access, Medical Billing, Collections or Customer Service
• 5+ Years of relevant work experience in Medical Billing, Patient Access, Patient Relations, Collections, Accounts Receivable or a related healthcare support role
• Minimum of 2+ of years of people management experience (Scheduling/Performance Reviews/Training or Coaching)

What Would Be Nice To Have:

• Bachelor’s Degree
• Prior experience working in a hospital, physician office, or healthcare revenue cycle environment
• Familiarity with patient account systems, electronic health records, or billing software
• EPIC
• Strong verbal and written communication skills with the ability to explain account information clearly and professionally.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.