Patient Account Representative - Physician Claims

Guidehouse; Washington (District of Columbia); Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays & Sick Time

Discretionary bonus potential

401(k) Retirement Plan

Life Insurance

Job summary

Guidehouse is seeking a Patient Account Representative to support billing processes, follow-up, and account resolution on a hybrid schedule. The role involves communicating with payers, resolving balances, and reviewing remittance advice to determine required actions.

Two office days per week in Lewisville, TX or El Segundo, CA and three days from home. Ideal candidates have 0-2+ years in office or healthcare settings, familiarity with insurance portals, and proficiency in Word and Excel.

Qualifications

• High School Diploma or GED; 0-2+ years in office, business, operations, customer service or healthcare.
• Experience with insurance portals and PC skills in a Windows environment; Word and Excel essential.
• Ability to initiate and follow through on projects with minimal supervision.

Responsibilities

• Contacts third party payers and guarantors to resolve account balances.
• Work all correspondence within 24 hours of receipt.
• Detail notes regarding correspondence in the client system.
• Resolves denials and submits appeals when appropriate.
• Monitors denials for trends and reports findings to supervisor.

Skills

Billing

Accounts receivable

Customer service

Windows

Excel

Word

Education

High School Diploma / GED

Tools

PC skills in Windows environment

Word

Excel

Job description

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do

The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution. Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential This position will be on a hybrid schedule working two days either in the Lewisville, TX office or El Segundo, CA office and three days from home. The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow-up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned.

Duties and Responsibilities

• Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts.
• Work all correspondence within 24 hours or receipt.
• Detail notes regarding correspondence must be entered into the client’s system.
• Works all denials taking necessary actions to obtain account resolution.
• Submits appeals, as appropriate, for all non-clinical denials.
• Monitors all denials for trends and issues and reports findings to supervisor.
• Bills or re-bills claims as necessary.
• Ensures the client follows all state and federal rules and regulations both billing and HIPAA.
• Completes assigned special projects within the time frames given.
• Attend training sessions and seminars offered by the Client and Third-Party Payers.
• Appropriately documents each account worked in client practice management system.
• Makes necessary corrections in client practice management system.
• Resolves or forwards all address and / or plan changes as appropriate to ensure the integrity of the insurance master is maintained.
• Updates patient accounts with corrected demographic or insurance information.
• Posts adjustments based on standard operating procedures or as directed by leadership.
• Handles all customer calls both internal and external in a professional and courteous manner.

What You Will Need

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED. 0-2+ year's experience in office, business, operations, customer service or healthcare field.

What Would Be Nice To Have

Previous experience working with insurance portals PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential. Ability to initiate and follow through on projects and work independently with minimal supervision.

Compensation

The annual salary range for this position is $34,000.00-$56,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI‑led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com