Patient Account Supervisor - Special Self Pay Team

Navigant; Birmingham (AL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Navigant is seeking a Patient Account Supervisor for the Special Self Pay Team in Birmingham, AL. This onsite role leads mail processing, patient account support, and service delivery within the revenue cycle, ensuring compliance and high patient satisfaction.

The candidate should have 5+ years in patient relations or billing with at least 2 years in people management, and be able to coach staff and optimize workflows. A bachelor's degree or equivalent is required.

Qualifications

• Bachelor's Degree OR High School Diploma/GED AND 5+ years of relevant healthcare experience.
• 5+ years in Medical Billing, Patient Access, Patient Relations, Collections or related role.
• Minimum of 2+ years of people management experience.

Responsibilities

• Oversee daily operations of mail processing and patient account support functions.
• Supervise, coach, and support staff handling mail processing and account services.
• Monitor workflows to ensure timely receipt, processing, and resolution of activities.
• Provide monthly staff performance reviews and develop improvement plans.

Skills

People management

Communication

Staff coaching

Education

Bachelor's Degree

High School Diploma/GED

Tools

EPIC

Job description

## Patient Account Supervisor - Special Self Pay TeamApply: US - AL, Birmingham: Full time: Posted Today: 44467**Job Family:**Customer Service General**Travel Required:**Up to 10%**Clearance Required:**None**This role is 100% onsite - Monday through Friday. Candidates must live within 90 miles of the office in Birmingham, Alabama.****What You Will Do:**The Patient Account Supervisor -Special Self-Pay Team is responsible for overseeing the daily operations of mail processing and patient account support functions within the revenue cycle department. This position leads a team responsible for incoming mail distribution, patient billing inquiries, account resolution, document management, and customer service activities. The Supervisor ensures operational efficiency, regulatory compliance, quality standards, and exceptional service to patients while supporting hospital and managed services operations.* Supervise, coach, and support staff responsible for mail processing, patient account services, and related administrative functions.* Monitor daily workflows to ensure timely receipt, processing, distribution, and resolution of mail and patient account activities.* Establish work priorities, assign responsibilities, and adjust staffing resources to meet operational demands.* Develop and implement process improvements to increase efficiency, quality, and customer satisfaction.* Monitor departmental productivity and performance metrics and provide regular feedback to team members.* Oversee patient account support activities, including billing inquiries, account investigations, payment arrangements, and account maintenance* Serve as an escalation resource for complex patient concerns, account disputes, and service recovery situations* Provide monthly staff performance reviews* Build and manage staff performance improvement plans.* Provide at-the-elbow support to all Special Self-Pay team members **What You Will Need:*** Bachelor's Degree OR High School Diploma/GED AND 5+ Years of relevant experience in Patient Relations, Patient Access, Medical Billing, Collections or Customer Service* 5+ Years of relevant work experience in Medical Billing, Patient Access, Patient Relations, Collections, Accounts Receivable or a related healthcare support role* Minimum of 2+ of years of people management experience (Scheduling/Performance Reviews/Training or Coaching)**What Would Be Nice To Have:*** Bachelor's Degree* Prior experience working in a hospital, physician office, or healthcare revenue cycle environment* Familiarity with patient account systems, electronic health records, or billing software* EPIC* Strong verbal and written communication skills with the ability to explain account information clearly and professionally.#IndeedSponsored#LI-DNI**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program