Third Party Patient Account Representative- Government Payers-Onsite

Guidehouse; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Job summary

Guidehouse is seeking a Patient Account Representative for an on-site role in Birmingham, AL. You will perform billing, follow-up, and account resolution, working with payers and internal teams to meet facility goals.

The ideal candidate has 0–2 years in office or healthcare settings and strong PC, Word, and Excel skills. Responsibilities include handling denials, submitting appeals for non-clinical cases, and maintaining accurate practice management entries.

Qualifications

• High School Diploma/GED is required.
• 0-2 years' experience in office, customer service or healthcare fields.

Responsibilities

• Contacts third party payers and guarantors to resolve balances.
• Documentations of communications and updates in client system.
• Handle denials, submits appeals for non-clinical denials.
• Process billings/re-billings and adjust accounts as needed.
• Ensure HIPAA and state/federal billing rules are followed.
• Attend training sessions and participate in special projects.

Skills

Windows skills

Word & Excel

Independent work

Education

High School Diploma/GED

Job description

Job Family: Patient Account Representative

Travel Required: None

Clearance Required: None

What You Will Do

The Patient Account Representative (PAR) is expected to perform specific billing processes, follow‑up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution. Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential.

The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow‑up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned.

This is an onsite position in Birmingham, AL

Duties and Responsibilities

• Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts.

• Work all correspondence within 24 hours or receipt. Detail notes regarding correspondence must be entered into the client’s system.

• Works all denials taking necessary actions to obtain account resolution.

• Submits appeals, as appropriate, for all non‑clinical denials

• Monitors all denials for trends and issues and reports findings to supervisor.

• Bills or re‑bills claims as necessary.

• Ensures the client follows all state and federal rules and regulations both billing and HIPAA.

• Completes assigned special projects within the time frames given

• Attend training sessions and seminars offered by the Client and Third-Party Payers.

• Appropriately documents each account worked in client practice management system.

• Makes necessary corrections in client practice management system.

• Resolves or forwards all address and / or plan changes as appropriate to ensure the integrity of the insurance master is maintained.

• Updates patient accounts with corrected demographic or insurance information.

• Posts adjustments based on standard operating procedures or as directed by leadership.

• Handles all customer calls both internal and external in a professional and courteous manner.

• PC skills in a Windows environment are required.

• Knowledge and utilization of desktop applications to include Word and Excel is essential.

• Ability to initiate and follow through on projects and work independently with minimal supervision.

What You Will Need

• High School Diploma/GED

• 0-2-year experience in office, customer service or healthcare field

What Would Be Nice To Have

• 1 plus year experience in Revenue Cycle

• Experience in Medicaid and/or Government Payers

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back‑Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.