Customer Service Representative

Guidehouse Managed Services LLC; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Guidehouse is seeking a Patient Account Representative in the Birmingham, AL area. You will handle inbound calls and some outbound follow-ups with a focus on patient experience and first-call resolution.

Responsibilities include resubmitting corrected claims, coordinating with other departments, and escalating issues as needed. Requires 0-2 years of relevant experience and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of relevant experience preferred.
• Bilingual (English/Spanish) is nice to have.
• Dialer experience and payor-specific knowledge are a plus.

Responsibilities

• Answer inbound customer service calls in a professional, patient manner.
• Make some outbound follow-up calls to customers.
• Determine caller needs and resolve issues on first call when possible.
• Escalate to a supervisor or refer to subject-matter expert as needed.
• Resubmit corrected claims with supporting documentation.
• Coordinate with other departments to manage patient accounts.

Skills

Computer skills

Medical terminology

PC applications

Math / bookkeeping

Bilingual English/Spanish

Dialer experience

Payor-specific knowledge

Education

High school diploma or equivalent

Job description

Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Customer Service duties may include, but not limited to the following responsibilities:Must reside within 50 miles of Birmingham, ALAnswer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.Answer the calls timely without drops/abandons.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.Facilitate resolution by referring the matter to the issue/content expert.Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.Resubmit Corrected Claims and supporting documentation as need for the patient experience.Communicate with other organizational departments to ensure proper handling of patient accounts.Communicates issues to management timely and performs other duties as assigned by direct supervisors.Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.What You Will Need:High school diploma or equivalent0-2 years of prior relevant experienceWhat Would Be Nice to Have:1 - 3 years related or general knowledge of payor-specific or medical specialty billingDialer experienceBilingual (English/Spanish)#IndeedSponsoredLI-DNIWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.