Patient Account Specialist – Onsite, Full-Time

Native American Rehabilitation Association of the Northwest, Inc. (NARA); Portland (OR); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Native American Rehabilitation Association of the Northwest, Inc. (NARA) is seeking a Patient Account Representative to provide exceptional customer service by managing patient statements and coordinating with billing teams.

The role focuses on clarifying balances, benefits, and payment options to ensure timely resolution of financial responsibilities. Onsite at NARA River House in Portland, OR, the position emphasizes accurate account review, eligibility verification, and collaboration with

Qualifications

• Review patient statements and ensure account accuracy.
• Explain insurance benefits and payment options to patients.
• Coordinate with Billing Specialists and Front Desk to resolve issues.

Responsabilités

• Answer a high volume of inbound patient calls with professionalism and care.
• Communicate with patients to clarify balances and provide payment plan options.
• Review patient accounts for accuracy of insurance information, copays, and deductions.
• Verify patient insurance eligibility and coverage requirements (Medicaid, Medicare, Sliding Fee Discount, IHS).
• Work with Billing Specialists and Front Desk to resolve claim rejections or denials.
• Review patient balances and research missing information.
• Communicate effectively with patients, teammates, and healthcare staff.

Description du poste

Native American Rehabilitation Association of the Northwest, Inc. (NARA) is seeking a Patient Account Representative to provide exceptional customer service by managing patient statements and coordinating with billing teams.

The role focuses on clarifying balances, benefits, and payment options to ensure timely resolution of financial responsibilities. Onsite at NARA River House in Portland, OR, the position emphasizes accurate account review, eligibility verification, and collaboration with