Patient Account Representative (AD268)

Native American Rehabilitation Assoc. of the NW; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid Holidays

PTO

Sick time

Life insurance

Disability

401(k) match

Employee Assistance Program

Job summary

Native American Rehabilitation Association Northwest (NARA NW) seeks a Patient Account Representative at River House in Portland, OR. The onsite role handles patient statements, insurance explanations, and payment plans within a busy healthcare setting.

You will review accounts, verify eligibility for Medicaid/Medicare, and coordinate with Billing and Front Desk to resolve issues, ensuring accurate balances and client satisfaction.

Qualifications

• High School Diploma or GED.
• Minimum of 2 years in customer service or healthcare front office roles.
• Experience using EHR and practice management systems.
• Knowledge of Medicaid, Medicare, and commercial insurances.
• Strong communication and problem-solving skills.

Responsibilities

• Handle high volume inbound patient calls with professionalism.
• Explain insurance benefits and payment options to patients.
• Verify insurance eligibility and billed amounts.
• Collaborate with Billing Specialists and Front Desk to resolve denials.
• Ensure account accuracy and timely resolution of issues.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High School Diploma or GED

Tools

EHR systems

Practice Management Systems

Job description

Job Details

Job Location: River House - Portland, OR 97214, Position Type: Full Time, Salary Range: $22.00 - $25.00 Hourly, Job Shift: Day, Title: Patient Account Representative

Location

Location: NARA River House - 211 E Caruthers St, Portland OR, 97214

Schedule

Schedule: Onsite, Full time, Mon-Fri, 8:00am-4:30pm

Wage Range

Wage Range: $22.00 - $25.00 hourly

If you are a motivated and dedicated Healthcare Administrator seeking an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

We deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview

The Patient Account Representative provides exceptional customer service by reviewing patient statements, addressing account concerns, explaining insurance benefits and payment options, and assisting patients in navigating their financial responsibilities. This position works closely with patients, billing staff, and healthcare teams to ensure account accuracy and timely resolution of issues.

What you will do

• Answer a high volume of inbound patient calls with professionalism and care.
• Communicate with patients to clarify account balances, explain benefits and provide payment plan options.
• Review patient accounts for accuracy regarding insurance information, copay and/or deductible amounts, and any updates.
• Verify patient insurance eligibility, benefits, and coverage requirements including Medicaid, Medicare, Medicare Advantage, Sliding Fee Discount Program, and IHS eligibility.
• Work with Billing Specialists and Front Desk to resolve claim rejections or denials.
• Review patient balances and research missing information.
• Communicate effectively and professionally with patients, teammates and healthcare professionals and other staff.

Qualifications

• High School Diploma or GED.
• Minimum of 2 (two) years of experience in customer service, insurance verification, front office operations, or a related healthcare setting.
• Experience using Electronic Health Records (EHR) and Practice Management Systems.
• Knowledge of Medicaid, Medicare, Medicare Advantage, and commercial insurance plans.
• Strong communication, problem-solving, and customer service skills.
• Ability to pass pre-employment or for-cause drug screening.
• Ability to pass criminal background and DMV checks.

What’s in it for you?

15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday!

Benefits

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

NARA NW Mission

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL-INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.