Patient Account Representative (AD268)

Native American Rehabilitation Association of the Northwest, Inc. (NARA); Portland (OR); On-site; USD 30,000 - 34,000; Full time

Job summary

Native American Rehabilitation Association of the Northwest, Inc. (NARA) is seeking a Patient Account Representative to provide exceptional customer service by managing patient statements and coordinating with billing teams.

The role focuses on clarifying balances, benefits, and payment options to ensure timely resolution of financial responsibilities. Onsite at NARA River House in Portland, OR, the position emphasizes accurate account review, eligibility verification, and collaboration with

Qualifications

• Review patient statements and ensure account accuracy.
• Explain insurance benefits and payment options to patients.
• Coordinate with Billing Specialists and Front Desk to resolve issues.

Responsibilities

• Answer a high volume of inbound patient calls with professionalism and care.
• Communicate with patients to clarify balances and provide payment plan options.
• Review patient accounts for accuracy of insurance information, copays, and deductions.
• Verify patient insurance eligibility and coverage requirements (Medicaid, Medicare, Sliding Fee Discount, IHS).
• Work with Billing Specialists and Front Desk to resolve claim rejections or denials.
• Review patient balances and research missing information.
• Communicate effectively with patients, teammates, and healthcare staff.

Job description

Title: Patient Account Representative

Location: NARA River House - 211 E Caruthers St, Portland OR, 97214

Schedule: Onsite, Full time, Mon-Fri, 8:00am-4:30pm

Wage Range: $22.00 - $25.00 hourly

If you are a motivated and dedicated Healthcare Administrator seeking an opportunity to contribute to an organization making a positive impact, we want to hear from you!

Company Mission

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

We deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview

The Patient Account Representative provides exceptional customer service by reviewing patient statements, addressing account concerns, explaining insurance benefits and payment options, and assisting patients in navigating their financial responsibilities. This position works closely with patients, billing staff, and healthcare teams to ensure account accuracy and timely resolution of issues.

What you will do

• Answer a high volume of inbound patient calls with professionalism and care.
• Communicate with patients to clarify account balances, explain benefits and provide payment plan options.
• Review patient accounts for accuracy regarding insurance information, copay and/or deductible amounts, and any updates.
• Verify patient insurance eligibility, benefits, and coverage requirements including Medicaid, Medicare, Medicare Advantage, Sliding Fee Discount Program, and IHS eligibility.
• Work with Billing Specialists and Front Desk to resolve claim rejections or denials.
• Review patient balances and research missing information.
• Communicate effectively and professionally with patients, teammates and healthcare professionals and other staff.