Patient Account Specialist

US Oncology Network-wide Career Opportunities; Teaneck Township (NJ); Remote; USD 40,000 - 60,000; Part time

Job summary

Join a forward-thinking organization as a Patient Account Specialist, where your expertise in billing and insurance processing will make a significant impact. In this dynamic role, you'll handle account follow-ups, resolve billing issues, and ensure timely payments while maintaining patient confidentiality. If you're passionate about providing exceptional service in the healthcare field and thrive in a fast-paced environment, this opportunity is perfect for you. Be part of a team that prioritizes patient care and is dedicated to excellence in cancer treatment.

Qualifications

• 5+ years experience in a medical business office setting.
• Strong understanding of insurance processing and billing.

Responsibilities

• Perform audits of patient accounts for accuracy and timely payment.
• Contact patients regarding delinquent accounts and arrange payment schedules.
• Resolve patient billing complaints and follow up on claims.

Skills

Insurance Processing

Billing Problem Resolution

Multi-tasking

Patient Communication

Financial Arrangements

Education

High School Diploma or Equivalent

Job description

Overview

Regional Cancer Care Associates (RCCA) is looking for an exceptional Patient Account Specialist to join the team. This position is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. Sets up financial arrangements as needed. Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you!

Employment Type: Per Diem

Location: Teaneck, NJ (remote)

Responsibilities

• Performs audits of patient accounts to ensure accuracy and timely payment.
• Reviews account agings on a monthly basis and reports inconsistencies; corrects errors as appropriate.
• Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.
• Follows up on insurance billing to ensure timely receipt of payments.
• Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
• Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments.
• Reviews credit balance reports for correct recipient of refund.
• Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
• Identifies problems on accounts and follows through to conclusion.
• Responds to insurance companies requests for information in a prompt and professional manner.
• Reviews appropriate files to identify deceased patients and estates; verifies dollar amounts and files estate to appropriate court in a timely manner.
• Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.
• Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor.
• Resubmits insurance claims within 72 hours of receipt.
• Participates in maintaining Payor Manuals/Profiles.
• Works closely with collection agency to assure that they receive updated information on accounts as necessary.
• Prepares write-off requests with appropriate documentation and submits to supervisor.
• Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt. Files all reimbursement correspondence daily.
• Works with provided aging to monitor patient account agings and follows up appropriately.
• Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

Qualifications

• High school graduate or equivalent required.
• Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities.