Patient Account Specialist (Remote)

Peak Physical Therapy; Chattanooga (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Patient Account Specialist to enhance patient experiences through effective communication and problem-solving. This full-time role involves managing incoming patient calls, addressing billing inquiries, and maintaining professional relationships. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to multitask in a dynamic environment. Join a dedicated team committed to supporting the healthcare needs of the community while enjoying generous benefits like paid time off, insurance coverage, and a 401K plan. This is an excellent opportunity to make a meaningful impact in a rewarding field.

Benefits

Annual paid Charity Day

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

3-week Paid Time Off

401K with company match

Qualifications

• High School diploma required; healthcare experience preferred.
• Exceptional communication and problem-solving skills are essential.

Responsibilities

• Handle incoming patient calls and assist with billing inquiries.
• Review accounts with outstanding balances and resolve issues.

Skills

Exceptional communication skills

Active listening

Problem-solving

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Upstream Rehabilitation is looking for a Patient Account Specialist to join our team

The Patient Account Specialist is responsible for handling incoming calls for our patients. This role requires passionate and energetic individuals who are great listeners and can multitask while creating a safe and courteous experience for our patients. The Patient Account Specialist will support billing, insurance, and other questions from our patients. This position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

The hours for this position: 9AM- 5:30PM EST

Job Responsibilities:

• Patient Calls:
  • Receives inbound calls from patients to assist in answering their billing questions in a call center environment.
  • Sends issues to the AR Team.
  • Takes payments and sets payment plans.
  • Communicates effectively to resolve billing issues.
  • Builds rapport by being courteous and friendly.
  • Maintains professional and respectful relationships by presenting the Business Office, clinic, physician, etc. in a positive light.
  • Refers all difficult calls/situations to team lead/manager.
• Account Review:
  • Reviews accounts with outstanding balances or incorrect balances; must be able to multi-task and problem solve in a timely manner.
• Other duties as assigned.

Job Qualifications:

• High School diploma or equivalent experience.
• Call Center experience and/or medical billing experience is a plus.
• Experience in the healthcare industry preferred.
• Exceptional communication skills – oral, written, and presentations.
• Active listening, attention to detail, and the ability to multitask.
• Ability to solve problems in a timely manner.
• Must be self-motivated to stay on task and be available for routine check-ins.
• Must have a quiet, HIPAA compliant area with no distractions.
• Proficient with Microsoft Office Suite or related software.

Full-time positions include:

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K + company match.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients, and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.