Patient Account Specialist

CommonSpirit Health; Centennial (CO); Remote; USD 42,000 - 66,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Account Specialist to manage daily patient accounts, process payments, update insurance and demographics, and coordinate with other departments to resolve issues. The role emphasizes accuracy, communication, and collaboration across teams to ensure timely bill resolution.

Responsibilities include answering billing calls, explaining charges, researching past-due accounts, and working with peers to ensure proper billing and payment collection.

Qualifications

• High School Diploma or GED required.
• At least 1 year healthcare experience preferred.
• Knowledge of insurance billing and follow-up practices preferred.

Responsibilities

• Answers all incoming calls to the billing office from patients to resolve account issues.
• Explains bills and helps recoup payments with clear, professional communication.
• Researches outstanding accounts and collaborates with peers to ensure accuracy of bills and timely resolution.

Skills

Communication skills

Attention to detail

Organizational skills

Education

High School Diploma/G.E.D.

Tools

Billing software

Job description

Job Summary and Responsibilities

As our Patient Account Specialist, you will process account payments, update insurance and demographic information, research payments, rebill insurance, and work with other departments to resolve issues, including adjustments and insurance follow-up.

Every day you will meticulously manage patient accounts, ensuring accurate billing and payment processing, and collaborate with various internal departments to achieve timely and effective resolution of all account-related concerns.

To be successful in this role, you will possess strong organizational skills, meticulous attention to detail in account processing, and the ability to effectively communicate and collaborate with other departments to resolve complex patient account issues.

• Answers all incoming calls to the billing office from patients to resolve account issues.
• Utilizes excellent communication skills to explain bills and recoup payments from patients.
• Researches outstanding accounts and partners with peers to ensure accuracy of bills and timely resolution of issues.

This position has the ability to work remote 100% for Colorado residents; however will have to go on-site (Mineral campus in Centennial Co.) for in person meetings and or if experiencing Internet or computer issues.

Job Requirements

Required

• High School Diploma/G.E.D.
• One (1) year healthcare experience

Preferred

• Billing experience
• Comprehensive understanding of insurance billing and followup practices

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.