Patient Account Representative - Patient Financial Services

2300 Montefiore Nyack Hospital; Brownsell Corner (NY); On-site; USD 31,000 - 32,000; Full time

Job summary

Montefiore Nyack Hospital in New City, NY seeks a Patient Financial Services Clerk to handle registration, verification, and claim submission, with follow-up and cash application duties. The role also involves assisting patients with payment options and financial counseling to optimize revenue.

The position requires clerical/billing experience and strong communication skills, supporting a hospital department and interacting with insurance companies and patients in a fast-paced work environment.

Qualifications

• Required clerical / billing experience, PC / CRT experience preferred.
• High School diploma or equivalent required.
• Excellent verbal and written communication skills.

Responsibilities

• Register and verify patient information as part of admission and billing processes.
• Submit and follow up on patient claims and insurance claims.
• Apply cash, apply payments and assist with collection of accounts.
• Provide patient payment option guidance and financial counseling as needed.
• Document activities and interactions in the billing system.

Skills

Verbal and written communication

Education

High School

High School diploma or equivalent

Tools

PC experience

CRT experience

Job description

City/State: New City, New York Department: Patient Financial Services Bargaining Unit: NH- SEIU-1199 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4:30 PM Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: $22.26 / $22.95 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Under general supervision and in accordance with established policy and procedure, is responsible for registration, verification, claim submission, follow-up, cash application, collection of accounts, appropriate referrals and assistance in selection and/or processing payment option assistance through Financial Counseling.

Essential Functions

Job Specific Contacts

• 1. General Contacts: Telephone contact with patients and third party agencies (insurance companies). Corresponds with patients, family members, banks and other businesses, employers, physicians, hospital personnel, various employees of the Department of Social Services and Third Party vendor representatives. Department heads, supervisors.
• 2. Job Provides Direction to: N/A

D. Environment and Demands

• 1. Environmental Demands: Describe the physical environment in which the job must be performed. Business office environment, hospital rooms, Department of Social Services. Requires light physical effort on a regular basis, as in viewing CRT, frequent standing, walking, bending, stooping or reaching and/or occasional lifting of light items. Some minor physical inconvenience or discomfort routinely present in the work situation and occasional exposure to minor injury or other occupational hazards requiring Universal Precautions.
• 2. Essential Physical and Cognitive Demands, Manual Dexterity: Describe the physical efforts, manual dexterity cognitive skills required for the job (i.e., eye/hand coordination, lifting, pulling, walking, concentration, analysis, customer sensitivity, etc.). Requires light physical effort on a regular basis, as in viewing CRT, frequent standing, walking, bending, stooping or reaching and/or occasional lifting of light items (i.e. up to 20 lbs.). Some irregularity in scheduled hours because of compensated overtime requirements, including weekend and/or other shift rotation. Interaction with patients and public.

B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital

JOB SPECIFIC COMPETENCIES

• 1. Works on assigned trial balance reports, concentrating on high dollars and aged accounts. Maintains account balance integrity.
• 2. Familiarizes oneself with the specific payer assigned contracts.
• 3. Establishes a good working relationship with insurance company contacts and demonstrates creativity in obtaining their assistance to ensure prompt adjudication of outstanding claims.
• 4. Researches EOBs received and takes appropriate action to maximize revenue.
• 5. Work closely with the admitting/verification department to identify and resolve process issues.
• 6. Requests medical records as needed, either resulting from a direct request from an insurance company or to submit an appeal and identifies clinical denials to immediate supervisor for Case Management, follow up/appeal.
• 7. Makes appropriate corrections as necessary to ensure the submission of a “clean claim” to the payor.
• 8. Receives and addresses all telephone inquiries and complaints to completion and utilizes appropriate resources to make informed decisions.
• 9. Documents all activities and actions taken in collection notes in an accurate and expeditious manner.
• 10. Work on registered accounts to verify the integrity of data captured during registration. Call patients when necessary to update data in billing system.
• 11. Update system with ins/demo information as indicated on data mailer returned from patient.
• 12. Satisfies requests from outside departments and entities (insurance carriers, physicians, attorneys, courts) to completion.
• 13. Displays positive job behaviors and telephone etiquette in all dealings with public.
• 14. Communicates with immediate supervisor to discuss problems, identify trends, and arrive at proper resolution.
• 15. Maintains appropriate logs, and reconciles all necessary detail.
• 16. Adjusts Accounts Receivable and Bad Debt accounts to the proper balance.
• 17. Researches credit balances or proper allowancing and/or refunds. Processes refund requests.
• 18. Performs special projects and other duties as assigned.

* Document on addendum age specific competency.

Part II: Employee Performance Standards

A. CUSTOMER SERVICE:

• 1. Demonstrates the ability to create a positive interaction with the customer.
• 2. Demonstrates positive communication with people of different cultures, values, and beliefs.
• 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action.
• 4. Demonstrates compliance with identified customer service behaviors.
• 5. Provides escort to customers when necessary.

B. PERFORMANCE IMPROVEMENT:

• 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
• 2. Utilizes resources to maintain and improve self development and knowledge.
• 3. Complies with licensure and/or certification requirements.
• 4. Participates in annual competency assessment.

C. BUDGET:

• 1. Demonstrates fiscally prudent use of equipment and supplies.
• 2. Utilizes charge process for supplies/equipment.

D. PROJECTS/ASSIGNMENTS:

• 1. Completes projects/assignments within projected time frames and expectations.

Qualifications

• High School
• High School diploma or equivalent
• Required Clerical / Billing experience, PC / CRT experience preferred
• Excellent verbal and written communication skills

Montefiore Nyack Hospital is an equal employment opportunity employer.

Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from: Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need.