Patient Safety Attendant

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Montefiore Nyack Hospital is seeking a Patient Safety Attendant to observe assigned patients in-room under the direction of the Registered Nurse and in collaboration with the Patient Care Associates. The PSA will perform clinical tasks, document observations, and uphold the Patient Bill of Rights while ensuring compassionate, patient-centered care.

Responsibilities include assisting with personal hygiene, nutrition, and mobility, reporting changes to the RN, and communicating with patients,

Qualifications

• High School Diploma or GED required.
• 1-3 years preferred in healthcare.
• Experience as a companion to geriatric or psychiatric patients is a plus.

Responsibilities

• Provide in-room observation under RN direction.
• Document observations and report changes to the RN.
• Communicate effectively with patients, families and interdisciplinary team.
• Assist with patient care tasks such as hygiene, feeding, and mobility.
• Maintain a clean, safe patient environment.
• Demonstrate excellent customer service and organizational skills.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

City/State: Nyack, New York

Department: Float Bargaining Unit: NH- SEIU-1199

Work Shift: Evening

Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, ROTATING SCHEDULE

Scheduled Hours: 2:30 PM-11 PM

Scheduled Daily Hours: 8.5 HOURS

Hours Per Pay Period: 40

Hourly Rate/Range: 20.95-21.59

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Patient Safety Attendant is responsible for observing and providing in room observation to assigned patient(s) under direction of the Registered Nurse and in collaboration with the Patient Care Associates.

The PSA carries various clinical responsibilities as well as documentation of tasks and observations and upholds the Patient Bill of Rights.

Essential Functions

JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities.

1. Provides assistance to meet personal hygiene and grooming needs.
2. Provides assistance with the nutritional needs of the patients, including feeding, mealtime assistance/set-up, supplying fluids, refilling water pitchers and delivering supplemental/bedtime snacks.
3. Lifts, moves, turns and transports patients out of bed, chair, stretcher, wheelchair, portable mechanical lift, etc, maintaining proper body mechanics.
4. Maintains a clean, neat, safe environment of the patient’s room during the hospital stay.
5. Communicates all patient care information to the Registered Nurse or PCA
6. Documents observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse.
7. Observe patient for signs of suicidal disposition and call for help immediately.
8. Effectively interacts with patients, families and all members of the Interdisciplinary team.
9. Ability to multi-task in a very busy environment
10. Excellent Customer Service skills
11. Excellent organizational skills; demonstrates exceptional ability in managing the environment.

Employee Performance Standards

A. CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.
2. Demonstrates positive communication with people of different cultures, values and beliefs.
3. Demonstrates the ability to acknowledge customer concerns and takes corrective action.
4. Demonstrates compliance with identified customer service behaviors.
5. Provides escort to customers when necessary.

PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
2. Utilizes resources to maintain and improve self development and knowledge.
3. Complies with licensure and/or certification requirements.
4. Participates in annual competency assessment.

BUDGET:

1. Demonstrates fiscally prudent use of equipment and supplies.
2. Utilizes charge process for supplies/equipment

PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.

B. MISSION/STRATEGIC PLAN:

Participates in activities which support the mission of the hospital

Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER

“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times”

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

• Anticipate and address my patients’ and customers’ needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

Qualifications

High School Required or GED Required

1-3 years

Prefer previous Health Care experience or experience as a companion to the geriatric or psychiatric patient

Preferred

Full command of English Language, spoken and written.

Sufficient physical ability to assist PCA and RN with patient care functions.

Demonstrated computer aptitude

BLS- American Heart Association within 30 Days Required

Attend mandated training session including non violent crisis intervention. within 30 Days Required

Equal Employment Opportunity

Montefiore Nyack Hospital is an equal employment opportunity employer.

Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

About Us

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match.

As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital.

We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment.

Team members benefit from:

• Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more
• Outstanding professional staff
• The clinical excellence of the Montefiore Health System
• Opportunities for growth through training and continuing education
• Equal Opportunity Employment
• Zero tolerance policy for discrimination, harassment and abuse
• Fair employment practices, including equal treatment in hiring, promotion and compensation
• WE CARE code of conduct for all team members

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