Patient Account Representative

LAKE REGION HEALTHCARE CORPORATION; Fergus Falls (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

HSA/FSA & 401k

Life Insurance

Disability Coverage

Employee Assistance Program

Legal Services

ID theft protection

Pet Insurance

Job summary

Lake Region Healthcare Corporation in Fergus Falls, MN, seeks a Patient Account Representative to manage patient billing and payment workflows. You will assist patients with payment plans, apply and reconcile payments, and resolve billing issues within the hospital’s revenue cycle.

The role requires understanding of medical billing, strong problem-solving, and clear communication to explain complex processes to patients. Shifts include 80 hours bi-weekly, day shifts, Monday–Friday.

Qualifications

• Associate degree or equivalent in revenue cycle functions such as patient financial services or medical billing.
• Ability to analyze patient accounts and determine status and required actions.
• Strong communication and customer-service skills to explain billing practices.

Responsibilities

• Handle patient billing between the hospital and patients.
• Help patients set up payment plans and reconcile payments.
• Process payment applications, postings, and refunds as needed.

Skills

Problem solving

Explain medical billing

Communication skills

Account analysis

Education

Associate degree

Tools

Excel

Billing software

Registration systems

Job description

Our organization is looking to add a skilled Patient Account Representative to our Fergus Falls team. In this role, you will be responsible for all billing matters that take place between the hospital and our patients. Your role will also involve helping patients set up payment plans, and resolving any issues that may arise in the payment process. To do well as a Patient Account Representative, you will need to have an understanding of the inner-workings of medical billing, excel at problem-solving, should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them. If you feel you would be a good fit with our team we would love to see your resume.The purpose of this position is to successfully handle patient accounts through payment application, payment reconciliation, collection of monies owed and past receivables, establishing payment plans, ensuring accuracy of patient statements, working of credit balances/refunds, the handling of mail returns/skip trace, recommending accounts for bad debt write off and reporting of work in progress.Shifts80 hours bi-weekly, Day shifts, Monday - FridayCompensationHourly Wage Range: $18.44 - $24.30. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.Benefit OfferingsLake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.EEOCLake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Requirements are representative of minimum levels of knowledge, skills, and/or abilities.Education/Special Skills: Associate degree and/or established expertise in related revenue cycle functions such as patient financial services, medical billing, registration and charge coding. Ability to analyze patient accounts and determine status and required actions. Working knowledge of related system applications, spreadsheets and word processing software.Ability to communicate effectively in oral and written forms and build strong relationships with related functions and departments. Ability to provide outstanding customer service. Diplomacy skills to bridge involved issues and priorities across functional boundaries.Successful completion of the pre-employment health screening process required.Must be able to attend work site per schedule.