Receptionist - Full Time

Trinity Health Mid-Atlantic; Oelwein (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

MercyOne Health System seeks a Clinic Receptionist to greet patients, manage front desk duties, schedule appointments, and verify insurance in a fast-paced clinic.

Hours are full-time, 36 hours/week with 12-hour day shifts. The role includes check-in, copay collection, EHR data entry, and coordinating patient flow between Urgent Care and Family Medicine.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certified or obtained within 3 months of hire.
• Must read, write and understand English and communicate effectively.

Responsibilities

• Greet patients and visitors and support front desk operations.
• Check-in patients efficiently and ensure accurate admitting processes.
• Answer and direct phone calls to appropriate staff.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays/deductibles.
• Scan and upload patient documents into the EHR and related systems.

Skills

Interpersonal skills

Communication

Education

High school diploma

Job description

Employment Type: Full time Shift: 12 Hour Day Shift Description: Job Title: Clinic Receptionist

Job Description Summary: The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours: Full Time 36 Hours/Week 12 Hour shifts *This position will float between Urgent Care and Family Medicine

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

High school diploma or equivalent required. Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire. Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. Must maintain a high degree of confidentiality when dealing with patient information. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.