Patient Account Representative

University of Mississippi Medical Center; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

The University of Mississippi Medical Center is seeking a Patient Account Representative in the Central Billing Office in Clinton. The role involves patient financial services such as scanning, filing, reviewing billing and correspondence, and resolving billing questions at an introductory level.

You will support revenue cycle activities, ensure accuracy, confidentiality, and effective communication; strong computer skills and knowledge of Word and Excel are preferred.

Qualifications

• High school diploma or GED and one year of revenue cycle experience.
• Knowledge of ICD-10/HCPCS/CPT coding is preferred.
• Good verbal and written communication skills and ability to maintain confidentiality.
• Basic computer skills including Microsoft Word and Excel; attention to detail.

Responsibilities

• Engages in core revenue cycle functions such as billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, customer service, and billing records review.
• Maintains strict confidentiality and adheres to HIPAA guidelines.
• Complies with policies, processes and department guidelines for assigned revenue cycle duties.
• Prepares and submits clean claims to insurance companies electronically or by paper accurately and timely.
• Processes assigned reports, worklists, and patient accounts with high accuracy and attention to detail.
• Collaborates with management and coworkers in an open and positive manner.
• Communicates with patients regarding their accounts, answers billing questions, and provides information on payment options.
• Verifies patient insurance coverage and benefits, and coordinates with insurance companies to resolve discrepancies.

Skills

Basic computer skills

Microsoft Word

Excel

Verbal communication

Written communication

Attention to detail

Confidentiality

Independent work

Team collaboration

HIPAA knowledge

Education

High school diploma or GED

1 year revenue cycle experience

Job description

Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center.

Job Requisition ID: R00052191

Job Category: Clerical and Customer Service

Organization: Rev Cycle-Healthcare Benefit and Estimate

Location/s: Central Billing Office-Clinton

Job Title: Patient Account Representative

Job Summary:

To perform patient financial service functions such as scanning, filing, receiving and reviewing correspondence, reviewing third-party and patient billing, and review and resolution of billing questions, at an introductory level. Ensures financial success for University of Mississippi Medical Center through diligent approach to work and attention to detail.

Education & Experience

Education and Experience Required: High school diploma or GED and one (1) year of related revenue cycle experience.

Certifications, Licenses or Registration required: N/A

Preferred Qualifications: Knowledge of ICD-10/HCPCS/CPT coding, Basic knowledge of third‑party insurance and government insurance plans.

Knowledge, Skills & Abilities

Basic knowledge of medical claims processing. Ability to maintain confidentiality. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry. Basic knowledge of medical terminology, Basic knowledge of revenue cycle functions, Ability to pay attention to detail, Ability to maintain a professional appearance and attitude, Ability to read, write, type, and follow oral and written directions, Ability to work independently to effectively and efficiently perform assigned duties, and good interpersonal communication and organizational skills, and proven ability to work effectively with others.

Responsibilities:

• Engages in core revenue cycle functions such as, billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, customer service, and billing records review.


• Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations.


• Complies with policies, processes and department guidelines for assigned revenue cycle duties.


• Prepares and submits clean claims to insurance companies either electronically or by paper in an accurate, timely and compliant manner.


• Processes assigned reports, worklists, and patient accounts with high accuracy and attention to detail.


• Collaborates with management and co-workers in an open and positive manner.


• Communicates with patients regarding their accounts, answer billing questions, and provide information on payment options.


• Verifies patient insurance coverage and benefits, and coordinate with insurance companies to resolve any discrepancies.

Physical and Environmental Demands:

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to 100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent, standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift: Day

Benefits Eligibility:

• Grant Funded: No

Job Posting Date: 08/3/2026

Job Closing Date (open until filled if no date specified):

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on‑site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services.

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