Patient Access Representative-ED

University of Mississippi Medical Center; Northern (KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

University of Mississippi Medical Center in Lexington, KY is seeking a Patient Access Representative-ED to greet patients, verify insurance, register for services and collect payments. You will support timely patient flow in the Emergency Department with accuracy and confidentiality.

The role requires strong communication, organizational skills and proficiency with EMR and registration systems. Part-time, 80% FTE, hourly pay with benefits eligibility.

Qualifications

• High school diploma/GED and one year of clinical admissions, patient registration, or patient scheduling.
• Experience in a clinical or hospital admissions environment is preferred.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism and empathy.
• Complete patient registration, verify demographic, insurance, and financial information.
• Obtain signatures on consent forms and privacy notices, ensuring compliance.
• Verify insurance eligibility and benefits and update records accordingly.
• Determine and collect co-pays, deductibles, or deposits; explain financial assistance when needed.
• Collaborate with clinical and security teams to prioritize patient intake and flow.
• Enter and maintain data in the EMR/registration systems; correct duplicates as needed.
• Respond to inquiries promptly and courteously; maintain confidentiality and professionalism.
• Stay informed on payer guidelines, hospital policies, and ED protocols.
• Support process improvements and assist training; provide backup in peak periods.
• Other duties as assigned by management.

Skills

Patient throughput workflows

Revenue cycle systems

Confidentiality

Payer guidelines

Root cause analysis

Communication skills

Organizational skills

Data entry

Microsoft Word

Excel

EMR systems

Education

High school diploma/GED

Tools

EMR systems

Registration systems

Microsoft Word

Excel

Job description

Patient Access Representative-ED

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

High school diploma/GED and one (1) year’s experience of clinical admissions, patient registration, or patient scheduling.

Certifications, Licenses or Registration

N/A

Knowledge, Skills & Abilities

• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Environmental and Physical Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Job Details

• Time Type: Part time
• FLSA Designation/Job Exempt: No
• Pay Class: Hourly
• FTE %: 80
• Work Shift: Rotating
• Benefits Eligibility: Grant Funded: No
• Job Posting Date: 08/20/2026
• Location/s: Lexington Hospital
• Contract Type: Permanent
• Job Requisition ID: R00053168
• Job Category: Clerical and Customer Service

Employer Statement

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

Equal Opportunity Statement

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45CFR§92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to TitleIX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on‑site contractual staff, third‑party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

Complaint Process

Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216‑4505 or emailed to [e-mail]. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s TitleIX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

Additional Information

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