Patient Access Representative-Lead

University of Mississippi Medical Center; Jackson (MS); On-site; USD 25,000 - 36,000; Full time

Job summary

University of Mississippi Medical Center is seeking a Patient Access Representative-Lead on the Main Campus in Jackson, MS. The role manages complex patient registrations, insurance verification, and payments, while maintaining accurate records in the EMR and ensuring a welcoming patient experience.

Responsibilities include coaching staff, training on registration and financial processes, and collaboration with clinical teams to optimize patient flow.

Qualifications

• Advanced knowledge of patient throughput workflows and regulations.
• Ability to maintain confidentiality and follow payer guidelines.
• Strong verbal and written communication; professional interpersonal skills.

Responsibilities

• Coach and train patient access staff to ensure efficient, empathetic service.
• Develop and deliver training for registration, insurance verification, and payments.
• Greet patients with professionalism and manage timely registrations and data collection.
• Verify demographics, insurance, and financial information; obtain signatures for forms.

Skills

Patient throughput

Confidentiality

Communication

Organizational skills

EMR familiarity

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Job description

Job Requisition ID: R00052807 Job Category: Clerical and Customer Service Organization: Rev Cycle - Patient Access Adult Day ER Location/s: Main Campus Jackson Job Title: Patient Access Representative-Lead

Job Summary

The Patient Access Representative-Lead is an advanced patient access role responsible for managing complex patient registration tasks, verifying insurance information, collecting payments, scheduling appointments, and maintaining accurate patient records while ensuring the integrity of the Master Patient Index. This position ensures a seamless and welcoming patient experience, enforces compliance with regulatory and confidentiality standards, and supports process improvements to enhance operational efficiency. The Lead serves as a resource for staff, assists with training, resolves escalated patient and payer issues, and collaborates with clinical and administrative teams to optimize patient access workflows. Strong communication, problem-solving, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required: High school diploma/GED and one (1) year experience of clinical admissions, patient registration, or patient scheduling. Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

Advanced knowledge of patient throughput workflows and regulations. Advance in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Provide coaching and training to the patient access team, fostering a patient-centered culture that promotes professional, empathetic, and efficient service delivery.
• Develop, coordinate, and deliver training programs for new and existing patient access staff to ensure proficiency in registration, insurance verification, and payment collection processes.
• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and train new staff; provide backup assistance to other Patient Access areas during high-volume periods.
• Collaborate with department leaders to identify training needs and implement strategies that enhance overall patient access operations and customer service quality.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time FLSA Designation/Job Exempt: No Pay Class: Hourly FTE %: 100 Work Shift: Evening Benefits Eligibility: Grant Funded: No Job Posting Date: 08/25/2026

Job Closing Date

(open until filled if no date specified):

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov).

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, 2500 North State Street, Mississippi 39216-4505 or emailed to [e-mail]. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

Finding the perfect job can take time and we want to make your search easier. If you didn't find a position that matches your interests today, we encourage you to create a job alert. By setting up a job alert, you'll receive notifications about new job openings that match your preferences as soon as they become available. To create a job alert, simply visit our careers page, log in or create an account, and set your job preferences. You can choose the job titles, locations, and departments you're interested in, and we'll keep you informed about relevant opportunities. We look forward to helping you find the right role with us!

2026 Benefits at a Glance - University of Mississippi Medical Center