Patient Account Representative

US Physical Therapy; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k

Health insurance

Generous paid time off

Employee discount plans

Professional development opportunities

Job summary

US Physical Therapy in Houston is seeking a Patient Account Representative to join our billing and claims department. This role involves resolving patient billing issues, processing payments, and verifying insurance coverage.

Ideal candidates will have a high school diploma, experience in medical billing, and strong customer service skills. We offer competitive compensation and an excellent benefits package, including health insurance, 401k, and paid time off.

Qualifications

• 1-2 years of experience in medical billing and collections.
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies.
• Ability to work independently and as a part of a team.

Responsibilities

• Resolve billing and payment issues for patients.
• Research and rectify discrepancies in patient accounts.
• Process payments and maintain accurate account information.

Skills

Medical billing experience

Excellent communication skills

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office

Waystar

Japari

Job description

U.S. Physical Therapy, Inc. ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. As one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics, we are currently experiencing an exhilarating period of growth. Our clinics provide pre-and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care.

Job Description

It is an exhilarating time of growth for USPh, and we are hiring aPatient Account Representativeto work onsite at the Houston Office. Candidates should have strong technical ability and business acumen to join our expanding Houston team. Your role will be critical in our billing and claims department, and you will be asked to facilitate procedural requirements, including data elements, insurance verification, authorization for services, and collections for all patient portions, including prior balances.

Responsibilities:

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Process payments and refunds.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations and verify coverage.
• Follow up on unpaid claims and denials.
• Maintain accurate and up-to-date patient account information.
• Provide excellent customer service to patients and healthcare providers.
• Collaborate with other departments to improve processes and ensure timely reimbursement.
• Maintain knowledge of current insurance regulations and coding requirements.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office, Waystar, Japari and other computer programs

Additional Information

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive.