Patient Account Representative

U.S. Physical Therapy; Houston (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Front Office Monthly Incentive

401k

Health, dental

Generous paid time off

Professional development opportunities

Employee discount plans

Employee Assistance Program (EAP)

Job summary

U.S. Physical Therapy, Inc. is hiring an Onsite Patient Account Representative for our Houston team.

The role focuses on billing and claims processes, including data elements, insurance verification, prior authorizations, and collections for patient portions. This is an onsite position at 1300 W Sam Houston Pkwy S, Suite 300, Houston, TX. The ideal candidate will have 1–2 years of medical billing and collections experience, strong detail orientation, and excellent communication skills.

Qualifications

• High school diploma or equivalent required; advanced degrees preferred.
• 1–2 years of medical billing and collections experience.
• Knowledge of medical billing, coding, insurance regulations, and reimbursement policies.
• Strong attention to detail and ability to work independently.
• Excellent communication and customer service skills.

Responsibilities

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Process payments and refunds.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations and verify coverage.
• Follow up on unpaid claims and denials.
• Maintain accurate patient account information.
• Provide excellent customer service to patients and healthcare providers.
• Collaborate with other departments to improve processes and ensure timely reimbursement.
• Maintain knowledge of current insurance regulations and coding requirements.

Skills

Communication skills

Customer service

Attention to detail

Independent work

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Tools

Waystar

Japari

Microsoft Office

Job description

U.S. Physical Therapy, Inc. ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. As one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics, we are currently experiencing an exhilarating period of growth. Our clinics provide pre-and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care.

Job Description

It is an exhilarating time of growth for USPh, and we are hiring an OnsitePatient Account Representativewith strong technical ability and business acumen to join our expanding Houston team. Your role will be critical in our billing and claims department, and you will be asked to facilitate procedural requirements, including data elements, insurance verification, authorization for services, and collections for all patient portions, including prior balances. This position is onsite at 1300 W Sam Houston Pkwy S, Suite 300, Houston, TX.

Responsibilities:

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Process payments and refunds.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations and verify coverage.
• Follow up on unpaid claims and denials.
• Maintain accurate and up-to-date patient account information.
• Provide excellent customer service to patients and healthcare providers.
• Collaborate with other departments to improve processes and ensure timely reimbursement.
• Maintain knowledge of current insurance regulations and coding requirements.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office, Waystar, Japari and other computer programs

Additional Information

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive.

Job Location