PATIENT ACCOUNT REPRESENTATIVE

Coulee Medical Center; Grand Coulee (WA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with match

Employer paid life insurance

Long-Term Disability

HFSA

DFSA

EAP

Earned Leave accrual

Paid Sick Leave accrual

Job summary

Coulee Medical Center is seeking a Patient Account Representative to join our dedicated billing team. The role focuses on commercial insurance claims and supports both our Critical Access Hospital and Rural Health Clinic.

The position offers a hybrid work arrangement with potential 50/50 onsite/remote after probation, based on performance. We value community, work-life balance, and high-quality patient service in rural healthcare.

Qualifications

• Medical billing or patient accounts experience preferred, but we are happy to train the right candidate.
• Commercial insurance billing experience strongly preferred.
• CAH and/or RHC billing experience is a plus.
• Experience with Cerner and SSI is a plus.

Responsibilities

• Submit and follow up on commercial insurance claims.
• Resolve claim denials, errors, and payment issues.
• Communicate with insurance carriers.
• Support patients and families with kindness and clarity.

Skills

Medical billing

Commercial insurance billing

Customer service

Attention to detail

Tools

Cerner

SSI

CAH/RHC billing

Job description

Full-Time | Onsite (Hybrid Opportunity Available)

Are you passionate about helping others and ready to make a difference close to home?

Coulee Medical Center is seeking a Patient Account Representative to join our dedicated and tight-knit billing team. This position focuses primarily on commercial insurance claims and supports both our Critical Access Hospital and Rural Health Clinic.

What You’ll Do

• Submit and follow up on commercial insurance claims
• Resolve claim denials, errors, and payment issues
• Communicate with insurance carriers
• Support patients and families with kindness and clarity
• Work side-by-side with a team that is here for each other

What We're Looking For

• Medical billing or patient accounts experience preferred, but we are happy to train the right candidate
• Commercial insurance billing experience strongly preferred
• CAH and/or RHC billing experience is a plus
• Experience with Cerner and SSI is a plus
• Strong attention to detail and customer service skills

Hybrid Work Opportunity

After successful completion of the probationary period, candidates with prior medical billing experience may be eligible for a 50% onsite / 50% remote hybrid schedule if they demonstrate the ability to work independently and maintain productivity and quality standards. Hybrid work arrangements are based on departmental needs and management approval. If performance or business needs change, the position may be required to return to a fully onsite schedule.

Enjoy a supportive, close-knit workplace that values community, work-life balance, and small-town living while making a meaningful impact in rural healthcare.

Benefits/Salary

Benefits Include:

• Medical
• Dental
• Vision
• 403(b) with a maximum match of 5% (match depends on years of service)
• Employer paid life insurance
• Employer paid Long-Term Disability
• Health Flex Spending Account (HFSA)
• Day Care Flex Spending Account (DFSA)
• EAP
• Earned Leave accrual (.071153846/hr)
• Paid Sick Leave accrual (.025/hr)

Pay/Grade Range:

The pay grade range for this position has been finalized for the facility according to an evaluation of the roles' duties and requirements. The selected candidate will be placed within the appropriate range based on job knowledge, skills, education and experience.

• Interested in learning more about our spectacular area? Please watch our Chamber of Commerce video – Discover Grand Coulee: Nature’s Playground: https://www.youtube.com/watch?v=bqwE30f5IDk