Patient Account Representative

LAKE REGION HEALTHCARE CORPORATION; Elbow Lake (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

EAP, life and disability coverage

Voluntary accident, critical illness

Job summary

Lake Region Healthcare Corporation seeks a Patient Account Representative at Elbow Lake Medical Center (Elbow Lake, MN). The role handles patient billing, reconciliations, and payment plans, ensuring accurate statements and timely collections.

Requires associate degree and strong communication; 80 hours biweekly with day shifts. Responsibilities include resolving billing issues, working with patients to set up plans, and maintaining records.

Qualifications

• Analyze patient accounts and determine actions.
• Must be able to attend work site per schedule.

Responsibilities

• Handle patient accounts through payment application and reconciliation.
• Help patients set up payment plans and resolve billing issues.
• Report and manage balance write-offs and refunds when needed.
• Coordinate with hospital staff to ensure accurate patient statements.

Skills

Customer service

Communication

Problem solving

Education

Associate degree

Job description

Job Details

Job Location: Elbow Lake Medical Center - ELBOW LAKE, MN 56531, Position Type: 80 Hours Biweekly, Salary Range: $18.44 - $24.30 Hourly, Job Category: Billing and Registration

Our organization is looking to add a skilled Patient Account Representative to our Fergus Falls team. In this role, you will be responsible for all billing matters that take place between the hospital and our patients. Your role will also involve helping patients set up payment plans, and resolving any issues that may arise in the payment process. To do well as a Patient Account Representative, you will need to have an understanding of the inner-workings of medical billing, excel at problem-solving, and should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them. If you feel you would be a good fit with our team we would love to see your resume.

The purpose of this position is to successfully handle patient accounts through payment application, payment reconciliation, collection of monies owed and past receivables, establishing payment plans, ensuring accuracy of patient statements, working of credit balances/refunds, the handling of mail returns/skip trace, recommending accounts for bad debt write off and reporting of work in progress.

Shifts

80 hours bi-weekly, Day shifts, Monday - Friday at our Elbow Lake Medical Center

Compensation

Hourly Wage Range: $18.44 - $24.30. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.

Benefit Offerings

Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs.

• medical and dental coverage
• HSA, FSA and 401k plans
• EAP, life and disability coverage
• voluntary accident, critical illness and hospital indemnity coverage
• pet insurance, ID theft protection and legal services

For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC

Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

• Education/Special Skills: Associate degree and/or established expertise in related revenue cycle functions such as patient financial services, medical billing, registration and charge coding. Ability to analyze patient accounts and determine status and required actions. Working knowledge of related system applications, spreadsheets and word processing software.
• Ability to communicate effectively in oral and written forms and build strong relationships with related functions and departments. Ability to provide outstanding customer service. Diplomacy skills to bridge involved issues and priorities across functional boundaries.
• Successful completion of the pre-employment health screening process required.
• Must be able to attend work site per schedule.