Patient Account Rep

Harris Health; Houston (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Harris Health in Houston is seeking a Revenue Cycle/Billing Specialist responsible for bad debt collections, billing, follow-up, payment posting, refunds and credit balances across our care network.

You will work with billing claims, collection agencies, payors, and government programs (Medicare/Medicaid) to ensure timely and accurate revenue cycle performance. The role supports management and requires strong accounting knowledge and the ability to work in a hybrid telecommuter environment.

Qualifications

• High school diploma or GED required.
• Two years experience in healthcare billing, patient accounts, or financials.
• Strong verbal communication for public contact.
• Ability to write clear correspondence and reports.

Responsibilities

• Handle bad debt collections, billing, follow up, refunds and credit balances.
• Process billing claims, collection agency invoices, and payments.
• Follow up with payors; understand Medicare/Medicaid processes.
• Prepare credit balance reports and assist daily revenue cycle operations.
• Resolve accounts with minimal direction and communicate with diverse teams.

Skills

Communication skills

Writing /Correspondence

Writing /Reports

Education

High school diploma or GED

Tools

Basic PC

Typing

10-key by touch

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus of low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Performs job functions related to bad debt collections, billing, follow up, payment posting, refunds and credit balances. Works on billing claims, collection agency invoices and charges, payments, insurance follow up, Medicare and Medicaid processes, liens, attorney requests, refunds and credit balance reports. Ensures payments and other Revenue Cycle operations meet contract, governmental, and reimbursement guidelines. Assists management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and following up on payors.

Minimum Qualifications

School Education: High school diploma or GED.

Work Experience: Two (2) years experience in healthcare business, financials or patient accounts.

Communication Skills: Above Average Verbal (Heavy Public Contact)

Writing /Correspondence

Writing /Reports

Job Attributes

Work Schedule: Hybrid Telecommuter

Other Requirements: Basic knowledge of accounting and knowledge of government (Federal and State) payment methodologies. Ability to work independent and resolve accounts with little or no direction. Must be able to analyze an account for proper payment adjudication and be able to appeal when applicable. Must be able to interact successfully in a culturally diverse environment

Equipment Operated: Basic PC, Typing, and 10-key by touch