Patient Account & Billing Specialist

Medical Center Clinic; Pensacola (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Medical Center Clinic in Pensacola, FL seeks a Customer Service Specialist I to respond to incoming calls from patients with courtesy and accuracy.

You will verify demographics and insurance, load insurance info, and document every interaction; ensure timely follow-ups and assist with account research. This role requires integrity, teamwork, and clear communication in a busy office setting.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months customer service experience or equivalent.

Responsibilities

• Promptly and accurately answer all account related questions.
• Meets department goals and standards for incoming patient calls via ACD.
• Verifies and updates patient demographic, financial class, and insurance information for each patient encounter.
• Accurately loads patient insurance information and processes all changes to AR (charges) affected by updated insurance information.
• Sends request to the appropriate MedPro representative if specialized actions are required to resolve account concerns.
• Enters detailed account notes documenting every customer encounter and actions taken.
• Demands on-line claim forms and patient ledgers as appropriate based upon needs.
• Completes account follow-up notes and responds to all messages within 24 hours of receipt.
• Performs detailed account analysis to determine origin of balances and when to refer for research.
• Trains on account separation procedures and ensures changes are addressed before statement generation.
• Works correspondence and weekly turnover and small balance write off reports.
• Reviews account balances before placing with outside collection agencies.

Skills

Multitasking

Customer service

Interpersonal skills

Communication

Attention to detail

Basic math

Written communication

Integrity

Teamwork

English proficiency

Education

High school diploma or equivalent

Job description

Medical Center Clinic in Pensacola, FL seeks a Customer Service Specialist I to respond to incoming calls from patients with courtesy and accuracy.

You will verify demographics and insurance, load insurance info, and document every interaction; ensure timely follow-ups and assist with account research. This role requires integrity, teamwork, and clear communication in a busy office setting.