Patient Access & Verification Specialist

Phelps Health; Rolla (MO); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Phelps Health in Rolla, MO is seeking a Patient Services Representative to be the first point of contact, registering patients, scheduling, verifying insurance, and guiding them through the early steps of care. The role emphasizes HIPAA compliance, accuracy in data entry, and friendly, professional communication in a fast-paced health system.

The ideal candidate has a HS diploma, prior office or call center experience, and basic IT skills; BLS certification is required, with healthcare

Qualifications

• Requires high attention to patient information accuracy and confidentiality.
• Experience in office or call center environments is preferred.
• Basic computer literacy and data entry proficiency required.

Responsibilities

• Greet and assist patients; collect demographic information and ensure records are accurate.
• Register patients and schedule appointments
• Verify insurance coverage and pre-authorizations; explain benefits and financial responsibilities
• Collect co-pays and ensure compliance with hospital policies
• Assist patients with the online portal and navigate intake processes
• Maintain HIPAA compliance and protect patient confidentiality

Skills

Customer service

Data entry

HIPAA awareness

Phone etiquette

Communication

Education

High School Diploma or GED

Graduate of medical receptionist program (preferred)

Tools

EHR Real Time Eligibility

Job description

Phelps Health in Rolla, MO is seeking a Patient Services Representative to be the first point of contact, registering patients, scheduling, verifying insurance, and guiding them through the early steps of care. The role emphasizes HIPAA compliance, accuracy in data entry, and friendly, professional communication in a fast-paced health system.

The ideal candidate has a HS diploma, prior office or call center experience, and basic IT skills; BLS certification is required, with healthcare