Patient Access & Services Specialist

LE01 Phelps County Regional Medical Center

United States

On-site

USD 2,066,000 - 2,893,000

Full time

4 days ago

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Job summary

Phelps Health in Rolla, MO, seeks a Patient Services Representative to be the first point of contact, welcoming patients, handling registration, appointment scheduling, insurance verification, and portal navigation across the care journey.

The role requires attention to detail, strong customer service, and HIPAA compliance, with a background in office or call center work preferred. Candidates must have a High School Diploma or GED and be proficient with basic computer systems.

Qualifications

Six months of office and/or call center, customer service or healthcare experience preferred.
Proficiency in data entry and basic computer systems.
American Heart Association, Basic Life Support certification required.

Responsibilities

Create a welcoming and efficient environment for patients, addressing their needs and guiding them through the initial steps of care.
Collect accurate demographic information and enter it into the system; update records as needed.
Verify patients' insurance coverage and benefits; obtain pre-authorizations or referrals as required.
Explain insurance benefits and financial responsibilities to patients; collect co-pays and balances.
Assist patients with navigating and using the online patient portal; maintain HIPAA compliance.