Patient Access Training & Quality Architect

Socket.dev; State College (Centre County); On-site; USD 60,000 - 75,000; Full time

Job summary

Mount Nittany Health in the United States is seeking a Patient Access Training and Quality Assurance Specialist to develop and deliver training programs that equip staff across patient access functions with accurate, patient-centered service.

Reporting to the Patient Access Manager for Training and Quality Assurance, you will onboard staff, support ongoing education, conduct audits, and align training with quality and regulatory standards.

Qualifications

• Minimum 2 years of experience in Patient Access or Revenue Cycle.
• Prior training, education, or staff development experience preferred.
• Familiarity with Epic systems required.
• Proficiency in Word, Excel, and PowerPoint required.

Responsibilities

• Delivers engaging training sessions for new hires and existing staff across Patient Access functions.
• Assists in creating and maintaining training materials, job aids, and e-learning modules.
• Participates in staff audits and competency assessments with actionable feedback.
• Reinforces policies and compliance; supports quality initiatives through education.
• Collaborates with Patient Access leadership, IT, and operations to align training with EMR best practices.
• Acts as SME for registration, patient, guarantor, and insurance functions.

Skills

Oral and written communication

Presentation skills

Auditing

Compliance monitoring

Process improvement

Training facilitation

Group & 1-on-1 training

Patient Access workflows

Regulatory knowledge

Time management

Education

High School Diploma or equivalent

Associate’s degree preferred (healthcare/public administration/education/management)

Tools

Epic systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Mount Nittany Health in the United States is seeking a Patient Access Training and Quality Assurance Specialist to develop and deliver training programs that equip staff across patient access functions with accurate, patient-centered service.

Reporting to the Patient Access Manager for Training and Quality Assurance, you will onboard staff, support ongoing education, conduct audits, and align training with quality and regulatory standards.