Patient Access Training and Quality Assurance Specialist

Mount Nittany Health

State College (Centre County)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

Mount Nittany Health in State College, PA is seeking a Patient Access Training and Quality Assurance Specialist. This role develops and delivers training for staff across patient access functions, onboarding, and ongoing competency development.

You will support QA initiatives, audits, and education to close performance gaps, while aligning with EMR best practices and regulatory standards.

Qualifications

High School Diploma or equivalent required.
Associate’s degree preferred (healthcare/public administration/education/management).
May have equivalent combination of education and/or experience in lieu of specific education.
Minimum 2 years of experience in Patient Access or Revenue Cycle.
Prior experience in training, education, or staff development preferred.
Familiarity with Epic systems required.
Proficiency in Word, Excel, and PowerPoint required.

Responsibilities

Deliver training programs for onboarding and ongoing education.
Assist in creation and maintenance of training materials and e-learning modules.
Participate in staff audits and competency assessments.
Support quality initiatives by addressing gaps through education.
Collaborate with leadership and IT to align training with EMR best practices.
Act as SME for registration, patient, guarantor, and insurance functions.
Maintain training records and documentation of delivery.
Promote compliance with payer requirements and organizational policies.
Foster a positive learning environment and professional conduct.

Skills

Communication skills

Training delivery

Auditing & compliance

Staff development

Patient Access workflows

Regulatory knowledge

Education

High School Diploma or equivalent

Associate’s degree preferred

Equivalent education/experience

Tools

Epic systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Patient Access Training and Quality Assurance Specialist

State College, PA, United States

Job Description

POSITION SUMMARY

The Patient Access Training and Quality Assurance Specialist supports the development and delivery of training programs that ensure staff across patient access functions are equipped with the knowledge and skills to provide accurate, consistent, and patient-centered services. Reporting to the Patient Access Manager for Training and Quality Assurance, the specialist plays a key role in onboarding, continuing education, and competency development for staff in scheduling, registration, insurance verification, financial clearance, and related areas. This role contributes to quality assurance efforts by conducting staff audits, identifying performance gaps, facilitating targeted education, and promoting compliance with organizational policies and regulatory standards.

The specialist is responsible for:

Training Delivery & Facilitation
Conducts engaging and effective training sessions for new hires and existing staff across Patient Access functions, using a variety of instructional methods and tools.
Curriculum Support & Development
Assists in the creation and maintenance of training materials, job aids, and e-learning modules aligned with department standards and best practices.
Competency Evaluation
Participates in staff audits and assessments, providing feedback to support individual development and career progression within the Patient Access career ladder program.
Quality & Compliance Alignment
Reinforces policies, procedures, and compliance standards during training; supports audit and quality initiatives by addressing identified gaps through education.
Collaboration & Communication
Works closely with Patient Access leadership, professional and organizational development, and operational teams to ensure training supports performance goals and enhances the patient experience. Collaborates with IT to ensure alignment with EMR best practices, and support release of new functionality. Acts as Subject Matter Expert (SME) for registration, patient, guarantor, and insurance related functions.

MINIMUM REQUIREMENTS

Education:

High School Diploma or equivalent required;
Associate’s degree preferred (preferably in healthcare or public administration, education, management, or a related field) .
May have an equivalent combination of education and/or experience in lieu of specific education.

Experience:

Minimum 2 years of experience in Patient Access or Revenue Cycle required
Prior experience in training, education, or staff development preferred
Familiarity with Epic systems required
Proficiency in Microsoft Word, Excel, and PowerPoint required

Knowledge, Skills, Abilities:

Strong oral and written communication and presentation skills
Knowledgeable in auditing, compliance monitoring and process improvement
Ability to facilitate training in both group and one-on-one settings
Knowledge of Patient Access workflows and terminology
Possesses an understanding of regulatory and payer requirements for hospital and outpatient settings
Functional understanding of health care operations and physician practices
Detail-oriented with strong organizational and time management skills
Ability to adapt training to diverse learning styles and needs
Uses tact, sensitivity, sound judgment, and a professional attitude
constantly
Conducts business in a professional and cordial manner that upholds the
integrity and reputation of Mount Nittany Health

License/Certification/Registration:

HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred.

SUPERVISION RECEIVED

Receives supervision from the Patient Access Manager – Training and Quality Assurance

SUPERVISION GIVEN

Does not provide direct supervision, but plays a role in the development of front-end patient access staff across the organization

Responsibilities

ESSENTIAL FUNCTIONS

Deliver training programs, both group or one-on-one, for onboarding and continuing education.

Support quality assurance initiatives through observation, auditing, evaluation, coaching, and education to reinforce training, assess performance and promote best practices.

Maintain accurate training records and documentation and monitor successful delivery of training.

Assist in the development of training materials, tools, and department documentation.

Participate in performance improvement efforts and staff development.

Promote compliance with regulatory and organizational policies as well as payer requirements.

Foster a positive learning environment and model professional behavior.

Collaborate with peers and all leadership to support departmental goals.

Maintain current knowledge and expertise in adult learning and current training methodologies in registration and the healthcare industry.

Performs related and miscellaneous duties as assigned.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.

About Us

Why Mount Nittany Health?

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

Job Info