Patient Access Training & Quality Advocate

Mount Nittany Health; State College (Centre County); On-site; USD 55,000 - 85,000; Full time

Job summary

Mount Nittany Health in State College, PA is seeking a Patient Access Training and Quality Assurance Specialist. This role develops and delivers training for staff across patient access functions, onboarding, and ongoing competency development.

You will support QA initiatives, audits, and education to close performance gaps, while aligning with EMR best practices and regulatory standards.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred (healthcare/public administration/education/management).
• May have equivalent combination of education and/or experience in lieu of specific education.
• Minimum 2 years of experience in Patient Access or Revenue Cycle.
• Prior experience in training, education, or staff development preferred.
• Familiarity with Epic systems required.
• Proficiency in Word, Excel, and PowerPoint required.

Responsibilities

• Deliver training programs for onboarding and ongoing education.
• Assist in creation and maintenance of training materials and e-learning modules.
• Participate in staff audits and competency assessments.
• Support quality initiatives by addressing gaps through education.
• Collaborate with leadership and IT to align training with EMR best practices.
• Act as SME for registration, patient, guarantor, and insurance functions.
• Maintain training records and documentation of delivery.
• Promote compliance with payer requirements and organizational policies.
• Foster a positive learning environment and professional conduct.

Skills

Communication skills

Training delivery

Auditing & compliance

Staff development

Patient Access workflows

Regulatory knowledge

Education

High School Diploma or equivalent

Associate’s degree preferred

Equivalent education/experience

Tools

Epic systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mount Nittany Health in State College, PA is seeking a Patient Access Training and Quality Assurance Specialist. This role develops and delivers training for staff across patient access functions, onboarding, and ongoing competency development.

You will support QA initiatives, audits, and education to close performance gaps, while aligning with EMR best practices and regulatory standards.