Patient Access Trainee: Satellite Locations

Boston Children’s Hospital; Waltham, Northern (MA, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Mentorship program

Paid training

Job summary

Boston Children’s Hospital is offering a Patient Access Trainee program designed to prepare you for customer service or administrative support roles in healthcare settings. Trainees will gain hands-on experience, with on-the-job training and virtual instruction, while working in person at satellite locations such as Burlington, Needham, Waltham and Weymouth.

The program provides mentorship, coaching for six months after completion, and a path toward full-time employment for successful trainees.

Qualifications

• Paid training is $16–$18 per hour for 40 hours per week.
• Program length may be 12 or 14 weeks, depending on placement.
• Training hours are Monday through Friday, 8:30 a.m.–5:00 p.m., 100% in person.

Responsibilities

• Prepare to work in customer service or administrative support roles for patients in hospitals and clinical offices.
• Work directly with patients in hospitals and clinical offices.
• Mentorship and coaching provided for six months after program completion to support potential transition to full-time employment.

Job description

Become a Patient Access Trainee!

Are you passionate about helping others and eager to start a career in healthcare? Our Patient Access Training Programs offer a unique opportunity to gain hands-on experience and build valuable skills in a supportive, dynamic environment.

About the Program

• Opportunity: These programs are designed to prepare you for customer service or administrative support roles, working directly with patients in hospitals and clinical offices.

• Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.

• Earn While You Learn: Paid training is $16–$18 per hour, depending on the placement site, for 40 hours per week. Program length may be 12 or 14 weeks, depending on the placement.

• Training Schedule: Training hours are Monday through Friday, 8:30 a.m.–5:00 p.m., 100% in person.

• Mentorship and Training: Support is provided to promote successful program completion, and a coach will work with trainees for six months after the program to support a potential transition to full-time employment.

• Program Support: We aim to remove barriers to full participation in the training program.

Placement Locations

Placement opportunities are available at select Boston Children’s Hospital satellite locations, including, but not limited to:

• Burlington


• Needham


• Waltham


• Weymouth

Applicants should be able to work fully in person at one or more satellite locations.

Veteran & Career Transition Friendly: The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:

• Army MOS 70A – Health Care Administrator

• Air Force AFSC 4A0X1 – Health Services Management

• Navy Hospital Corpsman (administrative track)

• In addition, this role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.

We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.

Program Dates

Start dates vary by training pathway and department need. Opportunities may begin monthly or through scheduled cohorts offered several times per year. Specific start dates will be reviewed during the screening process.