Patient Access Trainee Program

Boston Children’s Hospital; Boston (MA); On-site; USD 44,083,000 - 48,216,000; Full time

Job summary

Boston Children’s Hospital in Boston offers a 12-week Patient Access Trainee Program to train applicants for customer service roles in hospitals and clinics, with paid training and hands-on experience in a supportive environment.

Participants will receive on-the-job training, mentorship, and transition support after completing the program. Start dates are available monthly in 2026, with placement at Boston Children’s Hospital Longwood Medical Area and satellite locations.

Qualifications

• Paid 12-week trainee program for patient access roles.
• On-the-job training with observations and virtual instruction.
• Mentorship support during and after the program.

Responsibilities

• Prepare you for a customer service role working directly with patients.
• Gain hands-on experience in hospital and clinical office settings.
• Receive mentorship and a 90-day post-program transition support to full-time employment.

Job description

Join Our Patient Access Trainee Program!

Are you passionate about helping others and eager to start a career in healthcare? Our 12-week Patient Access Trainee Program offers a unique paid opportunity to gain hands-on experience and valuable skills in a supportive, dynamic environment.

About the Program:

• Opportunity: This program is designed to prepare you for a customer service support role, working directly with patients in hospitals and clinical offices.
• Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.
• Training Timeline: 12 Weeks, 40 hours/week
• Earn While You Learn: Paid training opportunity to earn $16/hour, 40 hours/week.
• Mentorship: Support is provided to promote successful program completion, and a Coach will work with trainees 90 days post-program to support a transition to full-time employment.
• Program Support: We aim to remove barriers to full participation in the training program.
• Placement Locations: Boston Children’s HospitalLongwood Medical Area in Boston and satellite locations
• Ongoing Enrollment: Training start dates available monthly in 2026

Veteran & Career Transition Friendly:

The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:

• Army MOS 70A – Health Care Administrator
• Air Force AFSC 4A0X1 – Health Services Management
• Navy Hospital Corpsman (administrative track)
• In addition, this role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.

We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.