Patient Access Trainee Program

Boston Children's Hospital; Boston (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training $16/hour

Mentorship and coaching

Transition to full-time employment

Monthly start dates in 2026

Job summary

Boston Children's Hospital in Boston's Longwood Medical Area launches a 12-week Patient Access Trainee Program. This paid opportunity teaches you hands-on patient service skills in a supportive hospital setting, with on-the-job training and virtual instruction.

The program welcomes applicants from healthcare administration or customer service backgrounds. Earn $16/hour, 40 hours/week, with mentoring and a 90-day post-program coaching transition to full-time employment.

Qualifications

• No clinical experience required.
• On-the-job training and observations provided.
• Paid 40 hours/week for 12 weeks.

Responsibilities

• Assist patients with scheduling and navigation.
• Provide courteous, accurate information at point of contact.
• Support patient services and verification processes.

Skills

Customer service

Communication skills

Healthcare awareness

Job description

Join Our Patient Access Trainee Program!

Are you passionate about helping others and eager to start a career in healthcare? Our 12-week Patient Access Trainee Program offers a unique paid opportunity to gain hands‑on experience and valuable skills in a supportive, dynamic environment.

About the Program:

• Opportunity: This program is designed to prepare you for a customer service support role, working directly with patients in hospitals and clinical offices.


• Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.


• Training Timeline: 12 Weeks, 40 hours/week


• Earn While You Learn: Paid training opportunity to earn $16/hour, 40 hours/week.


• Mentorship: Support is provided to promote successful program completion, and a Coach will work with trainees 90 days post-program to support a transition to full-time employment.


• Program Support: We aim to remove barriers to full participation in the training program.


• Placement Locations: Boston Children's HospitalLongwood Medical Area in Boston and satellite locations


• Ongoing Enrollment: Training start dates available monthly in 2026

Veteran & Career Transition Friendly:

The Patient Access Trainee Program is well‑suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:

• Army MOS 70A - Health Care Administrator


• Air Force AFSC 4A0X1 - Health Services Management


• Navy Hospital Corpsman (administrative track)


• In addition, this role aligns with the civilian ONET code 29-2099.08 - Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.

We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.

The posted pay range is Boston Children's reasonable and good‑faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.