Patient Access Technical Specialist

SSM Health; Missouri; On-site; USD 60,000 - 90,000; Full time

Job summary

SSM Health is seeking a Revenue Cycle analyst to support reporting, analysis, and program implementation for efficient patient services. The role focuses on EPIC outpatient registration, denial management and operational processes across the Revenue Cycle in a primarily remote setting with occasional onsite clinic support.

The position requires a Bachelor’s degree and at least one year of experience, with strong communication skills and a customer-service mindset to train staff and collaborate

Qualifications

• Experience with EPIC outpatient registration and denial management.
• Knowledge of insurance coverage and payer processes.
• Ability to train new staff on registration workflows and Epic systems.

Responsibilities

• Implement, optimize, maintain and monitor Revenue Cycle operational processes.
• Coordinate system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers. Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows. Training may include computer applications, frontline organizational development, clinic processes, operational procedures and the development of materials.
• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
• Other duties as assigned.

Skills

EPIC outpatient registration

Insurance coverage

Denial management

Staff training

Education

Bachelor’s degree or equivalent

Job description

It's more than a career, it's a calling.

MO-REMOTE

Worker Type

Regular

Job Highlights

This is a full-time, day-shift position working Monday through Friday from 8:00 AM to 4:30 PM. The role is primarily remote, with onsite clinic support provided as needed. Candidates must have knowledge of EPIC outpatient registration, insurance coverage, and denial management, as well as the ability to train new staff on outpatient clinic registration processes.

Job Summary

Assists in the reporting, analysis and implementation of programs that support Revenue Cycle. Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.

Job Responsibilities and Requirements

Primary Responsibilities

• Responsible for providing expertise for the implementation, optimization, maintenance and monitoring of Revenue Cycle operational processes.


• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.


• Informs staff of system enhancements, documents trends and reports operational issues.


• Communicates with registration, scheduling, patient care staff and providers. Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.


• Model and train exceptional customer service to ensure goals and quality standards are met.


• Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows. Training may include computer applications, frontline organizational development, clinic processes, operational procedures and the development of materials.


• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.


• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.


• Perform functional assessments and time studies of work processes.


• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.


• Other duties as assigned.

Education

• Bachelor’s degree or equivalent combination of experience and education

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.


• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.


• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.


• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.


• Frequent keyboard use/data entry.


• Occasional bending, stooping, kneeling, squatting, twisting and gripping.


• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.


• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8146000125 CMC Care Transformation

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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