Patient Access Representative I

SSM Health; O’Fallon (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health Outpatient Center in O'Fallon, MO is hiring a Full Time Patient Access Representative. The role supports patient registration, scheduling of procedures, and insurance pre-certification in a fast-paced environment.

The position emphasizes excellent customer service, precise data collection, and effective teamwork with clinicians and staff to ensure a smooth patient journey.

Qualifications

• Experience with EHR and patient registration preferred.
• Proficient computer skills required.
• Excellent customer service skills.

Responsibilities

• Gathers patient, demographic, insurance and clinical information for procedures.
• Schedules patient procedures efficiently coordinating with clinical resources.
• Assists with insurance pre-certification/authorization in coordination with the team.
• Provides counseling to patients and their representatives about pre-service requirements.
• Performs clerical and reception duties related to patient registration.
• Performs other duties as assigned.

Skills

EHR proficiency

Patient registration

Customer service

Education

HS diploma or GED

10+ years experience

Job description

It\'s more than a career, it\'s a calling.

MO-SSM Health Streets of Caledonia

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you\'ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Full Time Patient Access Representative - SSM Health Outpatient Center

Schedule : Full Time, 9am - 5:30pm, Monday - Friday

Location : SSM Health Outpatient Center *float to other locations as needed

301 Caledonia Parkway

O'Fallon, MO 63368

Qualifications : Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient\'s experience exceptional.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department

8701240033 PAS - St. Joseph Health Center

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

Equal Opportunity Employer Statement

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.