Patient Access Team Lead: Training & Scheduling

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham - Salem Hospital is hiring a Patient Access Lead to ensure accurate collection and recording of patient information and to deliver a positive patient experience. You will supervise staff, train and assign daily tasks, and assist with scheduling and pre-registration while supporting billing processes.

The role requires 3–5 years of relevant experience, knowledge of patient access procedures, HIPAA compliance, and strong customer service. Onsite at 81 Highland Avenue.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Lead staff by providing daily assignments and supporting staff development.
• Train and mentor patient access staff; provide input on performance.
• Greet patients and deliver exceptional customer service and support.
• Schedule appointments, pre-register patients, and process information accurately.
• Respond to patient inquiries and provide information about services and insurance.
• Ensure patient information remains confidential and HIPAA-compliant.
• Stay up to date on healthcare regulations and policies and apply them daily.

Skills

Patient access procedures

Healthcare regulations

Insurance coverage

Customer service

Active listening

Empathy

Effective communication

Prioritization

Task management

Independent work

Education

High School Diploma or Equivalent

Associate's Degree in related field

Tools

Microsoft Office

Electronic Medical Record (EMR) systems

Job description

Mass General Brigham - Salem Hospital is hiring a Patient Access Lead to ensure accurate collection and recording of patient information and to deliver a positive patient experience. You will supervise staff, train and assign daily tasks, and assist with scheduling and pre-registration while supporting billing processes.

The role requires 3–5 years of relevant experience, knowledge of patient access procedures, HIPAA compliance, and strong customer service. Onsite at 81 Highland Avenue.