Patient Access Team Lead: Elevate Care & Scheduling

Partner's Healthcare; Salem (MA); On-site; USD 53,000 - 76,000; Full time

Benefits offered by this job

comprehensive benefits

career advancement opportunities

differentials

premiums and bonuses as applicable

recognition programs

Job summary

Mass General Brigham's North Shore Medical Center seeks a patient access professional to accurately collect and record information, support patient care, and assist with billing processes. You will lead front desk staff, greet patients, schedule and pre-register, and handle inquiries with a focus on data integrity and service.

The role requires 3–5 years in patient access or related areas, a High School Diploma or equivalent (associate degree preferred), and proficiency with Microsoft Office and

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.
• Licenses and Credentials: Experience Registration, Admissions, Billing or related experience 3-5 years required.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.

Responsibilities

• Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Patient access procedures

Customer service

Communication skills

Multitasking

HIPAA compliance

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study preferred

Tools

Microsoft Office

Electronic Medical Record (EMR) systems

Job description

Mass General Brigham's North Shore Medical Center seeks a patient access professional to accurately collect and record information, support patient care, and assist with billing processes. You will lead front desk staff, greet patients, schedule and pre-register, and handle inquiries with a focus on data integrity and service.

The role requires 3–5 years in patient access or related areas, a High School Diploma or equivalent (associate degree preferred), and proficiency with Microsoft Office and