Patient Financial Services Specialist

CoxHealth; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth is seeking a Financial Advisor at the West Campus in Springfield, MO to assist patients with billing questions, set up payment plans, and coordinate with insurers. The role emphasizes accurate financial counseling and proactive account management within a hospital system.

With strong communication skills and a detail-oriented approach, you will collaborate across departments to ensure timely payments and patient satisfaction in a fast-paced healthcare environment.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.
• Proficient in using computers and computer systems.
• Ability to multi-task and have attention to detail.

Responsibilities

• Answer questions about billing information and establish estimates for scheduled services or procedures.
• Coordinate with patients to set up payment schedules and discuss financial responsibility. Collect prepayments per CMG policy.
• Monitor overdue accounts, research accounts, and propose payment plans; work with insurance to obtain preauthorization for procedures.
• Collaborate with departments system-wide to deliver excellent care and customer service to CoxHealth patients.

Skills

Verbal & written communication

Independent & collaborative work

Self starter

Computers & systems

Multi-tasking & attention to detail

Education

High School Diploma or Equivalent

Job description

CoxHealth is seeking a Financial Advisor at the West Campus in Springfield, MO to assist patients with billing questions, set up payment plans, and coordinate with insurers. The role emphasizes accurate financial counseling and proactive account management within a hospital system.

With strong communication skills and a detail-oriented approach, you will collaborate across departments to ensure timely payments and patient satisfaction in a fast-paced healthcare environment.