Lead Patient Access Supervisor – Admit & Registration

McLaren Health Care; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

McLaren Health Care in Detroit is seeking a Patient Access Supervisor to lead the daily operations of the Patient Access Department under the direction of the Manager/Director.

You will supervise registration, admission, transfer, and discharge activities; train staff; monitor performance; ensure accurate copay collection; and uphold policies aligned with management objectives while maintaining schedules and payroll data.

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).
• High School diploma.
• Five years in Patient Access or related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).

Responsibilities

• Supervise daily duties of staff handling patient registration, admission, transfer, and discharge.
• Review department work for accuracy and customer satisfaction; document productivity/quality metrics.
• Coordinate staff training and onboarding; provide ongoing training as needed.
• Oversee collection of copays and deductibles at point of patient access.
• Develop and monitor policies for admitting/registration aligned with management objectives.
• Create staff schedules and process timesheets for payroll.

Skills

Leadership

Staff supervision

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

McLaren Health Care in Detroit is seeking a Patient Access Supervisor to lead the daily operations of the Patient Access Department under the direction of the Manager/Director.

You will supervise registration, admission, transfer, and discharge activities; train staff; monitor performance; ensure accurate copay collection; and uphold policies aligned with management objectives while maintaining schedules and payroll data.