Patient Access Team Lead — Experience & Staffing

HCA Healthcare, Inc.; Englewood (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) Plan with 100% match on 3% to 9

Tuition assistance

Paid time off and disability coverage

Job summary

HCA HealthONE Swedish seeks a Patient Access Team Lead to oversee daily registration activities, staffing, and QA. The role emphasizes excellent patient experience, collaboration with nursing and ancillary teams, and ensuring accurate deposits and signatures for treatments.

The position requires strong staff coordination, adherence to AIDET guidelines, and proactive problem-solving to maintain service standards and patient satisfaction across registration areas.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• Relieve staff during sick/vacation time when appropriate.
• Secure all signatures necessary for treatments, release of medical information, and payment of services.
• Work closely with nursing and ancillary departments to maintain teamwork.
• Excel in all functions performed by patient representatives in all registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Skills

Customer service

Staffing

Education

High school diploma or GED

Job description

HCA HealthONE Swedish seeks a Patient Access Team Lead to oversee daily registration activities, staffing, and QA. The role emphasizes excellent patient experience, collaboration with nursing and ancillary teams, and ensuring accurate deposits and signatures for treatments.

The position requires strong staff coordination, adherence to AIDET guidelines, and proactive problem-solving to maintain service standards and patient satisfaction across registration areas.