Patient Access Team Lead - Patient Access

OakBend Medical Center; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

OakBend Medical Center in Houston, TX seeks a Patient Access Team Lead to model teamwork and provide exceptional customer service while guiding the registration process.

You will oversee timely and accurate registrations, verify benefits, obtain authorizations, educate patients, and ensure smooth operations. The role also includes coaching staff, performing accuracy checks, and supporting technical needs on special projects.

Qualifications

• High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.
• Supervisory experience, 1-3 years healthcare registration experience required.
• Typing 35 words per minute.
• Excellent computer skills.
• Excellent communication and interpersonal skills required.
• Ability to educate/train groups and individuals.

Responsibilities

• Timely and accurate registrations.
• Complete benefit verifications.
• Patient education regarding benefits.
• Appropriate authorizations for services.
• Exceptional customer service.
• Registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management.

Skills

Typing speed

Computer skills

Communication skills

Interpersonal skills

Training groups

Education

High school diploma / some college

Job description

The Patient Access Team Lead key role is to set an excellent example of teamwork, exceptional customer service, registration accuracy, following protocols, training registration staff to ensure all aspects of registrations processes are followed.

The position’s main responsibilities include all of those for a Patient Access Representative to include, but not limited to, timely and accurate registrations, complete benefit verifications, patient education (regarding benefits), appropriate authorizations for services, and exceptional customer service. The Team Lead position also includes registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management.

The Patient Access Team Lead is responsible for protecting the financial health of OakBend Medical Center and providing exemplary customer service to our internal and external customers.

MINIMUM EDUCATION

High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.

Minimum Work Experience

Supervisory experience, 1-3 years healthcare registration experience required.

Required Licenses/Certifications

None.

Required Skills, Knowledge, And Abilities

Typing 35 words per minute. Excellent computer skills. Excellent communication and interpersonal skills required. Ability to handle extensive phone calls. Ability to educate/train groups and individuals.

ABOUT OAKBEND

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.