Patient Access Team Lead: Elevate Service

2600 White Plains Hospital Medical Center; United States; On-site; USD 33,000 - 49,000; Full time

Job summary

White Plains Hospital Medical Center is seeking an Access Team Lead to supervise Patient Access Associates, Specialists, and Navigators. You will help assign work, train staff, and support quality control to ensure prompt, high-quality patient service.

The role requires leadership in a fast-paced healthcare setting, strong interpersonal skills, and a focus on process improvement. Candidates should bring 3+ years of relevant experience and proficiency with Microsoft Office.

Qualifications

• High School required; minimum three years of relevant experience.
• Healthcare experience preferred.
• Proficient in Microsoft Office.
• Excellent customer service, time management, and organizational skills.
• Demonstrates a flexible attitude in a rapidly changing and demanding environment.
• Strong problem-solving skills with ability to identify and use information to make recommendations.

Responsibilities

• Supervise and coordinate Patient Access Associates, Specialists, and Navigators.
• Assist in recruiting, hiring, orientation, development, and evaluation of staff.
• Develop and implement short- and long-term work plans.
• Handle escalated customer complaints and inquiries and troubleshoot problems.
• Monitor performance and quality of direct reports; ensure adherence to schedules for calls and non-phone work.
• Coach staff in communication, de-escalation, and best practices.

Skills

Customer service

Time management

Organizational skills

Problem-solving

Strategic thinking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

White Plains Hospital Medical Center is seeking an Access Team Lead to supervise Patient Access Associates, Specialists, and Navigators. You will help assign work, train staff, and support quality control to ensure prompt, high-quality patient service.

The role requires leadership in a fast-paced healthcare setting, strong interpersonal skills, and a focus on process improvement. Candidates should bring 3+ years of relevant experience and proficiency with Microsoft Office.